Major Case Specialist General Liability - Morristown, NJ

Responsibilities

• Under general supervision, investigate, evaluate, reserve, negotiate and resolve assigned serious and complex General Liability claims.
• Provide quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) while maintaining full compliance with internal and external quality standards and state‑specific regulations.
• Provide consulting and training; serve as an expert technical resource to other claim professionals, business partners, customers, and stakeholders as appropriate.
• Position does not manage staff.
• Eligible for a sign‑on bonus.
• Directly handle assigned severe claims when Travelers has coverage of $2 million or less and file exposure exceeds $500,000.
• Provide quality customer service; ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Consult with Manager on use of Claim Coverage Counsel as needed.
• Directly investigate each claim through prompt, strategically‑appropriate contact with policyholders, accounts, claimants, law‑enforcement agencies, witnesses, agents, medical providers and technical experts to determine liability, damages and contribution potential.
• Interview witnesses and stakeholders; take necessary statements as strategically appropriate.
• Complete outside investigation as needed per case specifics.
• Utilize evaluation documentation tools in accordance with department guidelines.
• Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
• Utilize diary management system to ensure timely handling of all