Major Accounts Lead

About the role

The Majors Lead at MacKenzie-Childs is responsible for guiding and supporting the day-to-day execution of operational tasks within the fulfillment process for retail wholesale accounts. This role ensures productivity and accuracy across designated areas of responsibility.

Responsibilities

• Support and guide team members through the pick, pack, and ship processes to ensure order accuracy and compliance with customer requirements
• Maintain workflow and delegate assignments to maintain department efficiency and fulfillment timelines
• Afford assistance with movement of merchandise and materials through each area of responsibility
• Ensure internal process standards and client compliance protocols are consistently followed throughout the fulfillment cycle
• Utilize computers, mobile devices, and manual tracking to document and report order activity and performance data
• Monitor supply and equipment needs and report volumes as necessary
• Promote adherence to safety procedures, company policies, and respectful workplace behavior
• Communicate performance concerns to the Supervisor through coaching and mentoring
• Set a positive example for teamwork and adhere to organizational and time management skills
• Respond promptly to emails, address concerns, and meet deadlines set by the Supervisor or Manager of the department
• Handle occasional overtime and weekend work as required to meet business needs

Qualifications

• High school diploma or GED
• Previous experience as a Warehouse Associate, either internally or with prior companies

Skills

• Strong organizational and multitasking abilities
• Capable of handling and processing large, complex workloads
• Able to maintain productivity and accuracy under time constraints
• Flexible and adaptable to shifting priorities and volume
• Able to work independently with limited supervision
• High attention to detail in reading, sorting, and recording data
• Intermediate computer proficiency, including spreadsheets and email
• Proactive in improving processes and standards
• Strong communication and collaboration skills
• Professional and composed under pressure
• Maintains a clean and orderly work environment
• Good penmanship and reliable attendance

Requirements

• Ability to work in an open warehouse environment
• Knowledge, Skills, and Abilities as outlined above