Major Accounts Coordinator

What You’ll Be Doing

• Primary point of contact for key accounts and internal stakeholders including project management, sales, operations, and logistics.
• Proactively communicates to arrange, track, and coordinate service activities.
• Manage work orders in internal accounting systems (GP) and external eSystems.
• Update communications records in CRM, e-mail chains, and other forms as directed.
• Tracks and assesses service team’s status and quality of work performed.
• Collections, reviews and processes documentation, including Field Service Reports (FSR’s), subcontractor time, expenses, parts requests, and Request for Quotes (RFQ).
• Processes job quotes to and from key customers.
• Completes the invoice process and ensures costs are posted by corresponding service departments.
• Receives after-hour phone calls as required and implements any emergency service requests.
• Maintains and utilizes internal systems used to track schedules, performance, issues, and other pertinent information.
• Maintains written procedures and policies related to major accounts.

What We’re Looking For

• Minimum 3+ years of experience of customer experience required.
• Proficient in Microsoft Office Suite of programs.
• Strong communication skills both written and verbal.
• Exceptional customer service skills.
• Strong organizational skills.
• Able to multi-task, prioritize, and manage time effectively with strong attention to detail.
• Strong math and analytical skills including calculations with fractions, decimals, rate, ratios, and percentages.

Pay

Competitive compensation package

Schedule

Negotiable based on experience and qualifications.