Major Account Executive (Bilingual/Spanish) - El Paso, TX

About the role

DHL is distinguished as the No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine, committed to an environment that empowers every team member to make the greatest possible impact. The culture centers on personal commitment — to the business, to each other, and to global communities. DHL is looking for the next Major Account Executive to consult with business owners and introduce them to the #1 Logistics Company in the world. The person who thrives in this pivotal role must maintain a high level of customer service with existing customers, leverage relationships to expand business, actively monitor and review customer global sales activity, and adjust processes and strategies to help the business grow.

Responsibilities

• Probe and find opportunities to increase existing customer revenue through penetration, cross and upselling efforts
• Target and sell new business opportunities at designated revenue threshold
• Collaborate and facilitate information flow with partners in strategic/enterprise sales teams to ensure high post-sales satisfaction, facilitating positive long-term relationships and high potential for repeat business
• Provide competitor intelligence and advisory support to sales management
• Gather detailed information about key accounts, identify decision-makers, understand strategic business challenges and priorities, and lead team in analyzing information and prioritizing opportunities critical to accounts
• Identify business opportunities, assess customer needs, and match these with DHL's services to acquire new key accounts
• Partner with local, district, and regional management to coordinate customer requests and services being promoted
• Coordinate sales efforts with inside sales and provide flow of data on account competitors and suppliers to product management
• Manage assigned customer site relationships, including dealing with customers' highest buying levels and coordinating the activities of customer-focused teams
• Ability to regularly cross the U.S.–Mexico border (El Paso–Juárez) for business purposes, coupled with a strong understanding of cross-border logistics and customs clearance processes, including Foreign Trade Zones (FTZs), in-bond shipments, and other import/export procedures

Qualifications

• BS/BA with at least 8 years of related experience, or MS/MA with at least 5 years of related experience, or at least 10 years related experience required
• Proven DHL Express sales experience selling large, national account, multi-location business strongly preferred
• Powerful knowledge of technologies, processes and practices
• Proficiency with Microsoft Office, database and web-based applications
• Creative and innovative thinking in bringing successful resolutions to high-impact and complex problems
• Fluency in English and Spanish (written and verbal) required
• Candidates may be asked to complete a work sample, presentation or skills assessment as part of the selection process

Benefits

• Competitive Exempt Pay
• Monthly Car Allowance
• Company Gas Card
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• myShares – Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities