MAITRE'D SORELLINA
Hollywood Casino Joliet · Joliet, IL · 1 mo ago
ManufacturingFull-time
Summary
Greet and seat guests and ensure quality service level is provided to guests. Respond to guest requests for dining amenities.
Essential Duties And Responsibilities
- Provide a high level of guest service and promote a positive attitude to create a fun and entertaining experience for our guests and cast members.
- Maintain a professional appearance at all times, clean and well groomed as per standard.
- Comply with all policies and procedures of the company and department.
- Maintain the highest standards of professionalism when interacting with guests and co-workers.
- Have basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside.
- Responsible for greeting, seating, reservations, per standards set by department.
- Assist all staff members to ensure complete guest satisfaction.
- Assist in all guest service areas and public relations, dissatisfied guest and special requests.
- Follows all safety procedures, maintains work area for a clean and safe environment.
- Be able to answer questions when asked about Hollywood operations.
- Other duties as assigned.
Education And Experience
- Complete knowledge of a fine dining restaurant preferred.
- Hospitality experience and great ability to provide guest service.
- Ability to promote a positive attitude to create a fun and entertaining experience for our guests and cast members.
- High school diploma or equivalent is required.
- Must understand and speak the English language.
Schedule
- Ability to work Fridays and Saturdays 4p - 10p and Sundays 3p - 9p.
Pay
Starting salary $15.00 to $16.00 per hour.