Maintenance Technician - San Francisco

About the role

The Field Operations Associate plays a crucial role in ensuring that Blueground's properties are always ready for guests. This position requires a combination of technical skills, problem-solving abilities, and a positive attitude.

Responsibilities

• Unit Preparation & Upkeep: Work closely with Operations Managers to prepare apartments for move-in, handling everything from small fixes to last-minute preparations.
• On-the-Ground Support: Resolve guest-related issues such as lockouts, cosmetic repairs, and WiFi or tech troubleshooting promptly and efficiently.
• Inspections & Quality Checks: Conduct pre-check-in and post-check-out inspections using a mobile checklist to ensure all homes meet quality standards.
• Walkthroughs & Quality Assurance: Perform detailed property walkthroughs to ensure furnishings, décor, and presentation align with brand standards.
• Ad Hoc Projects: Assist with various local operations initiatives, including key inventory management, storage unit organization, and guest check-in video capture.
• Team Coordination: Serve as the on-the-ground liaison between the field, operations leadership, and the Customer Experience team, ensuring clear communication and swift responses.

Requirements

• Problem-solver with the ability to remain calm, flexible, and efficient in a fast-paced environment.
• Comfortable performing basic handyman tasks (e.g., furniture assembly, minor repairs, lockbox installation, etc.).
• Strong organizational skills with attention to detail.
• Tech-savvy and confident with tools like Slack, G Suite, and mobile task apps.

Additional Requirements

• Availability to work Saturdays, Sundays, and Mondays.
• Valid driver’s license and access to a reliable vehicle (mileage reimbursed).
• A positive, upbeat, and team-oriented personality.

Benefits

• Competitive salary and quarterly performance bonus ($55,000 - $65,000 - up to 15% performance bonus)
• Laptop stipend & monthly mobile plan reimbursement
• Flexible PTO
• Competitive health insurance (Medical, Dental, and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health, and mental health therapy through Talkspace
• 401(k) retirement plan
• Paid maternity/parental leave benefits for new parents
• Complimentary accommodation in Blueground locations (e.g., summer in Greece, winter in Dubai)