Maintenance Technician Lead (Residential/ Hotel Experience)

About Sentral

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights—we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth, and diversity in our workforce. With ongoing learning & development offerings, leadership coaching, and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

About the Role

The Maintenance Technician II assists in the maintenance and upkeep of the buildings and grounds at a residential property location according to established standards. This role prepares rental units for occupancy and is an in-person, on-site position requiring a rotating on-call schedule.

Responsibilities

• Responsible for the day-to-day maintenance and appearance of the buildings and grounds.
• Prepare vacant rental units for occupancy.
• Visually inspect buildings and grounds in the course of daily work and report anything in need of repair or replacement, as well as unusual or extraordinary circumstances regarding the property or residents, to Management.
• Ensure the appearance of the building and surrounding areas are kept at the high standard our management and residents expect.
• Respond to employee and resident requests in a courteous and timely manner.
• Maintain inventory of supplies and equipment owned by the property and/or the management company.
• Keep the work area clean and equipment in good working order.
• Obtain thorough knowledge of management company policies and property community policies.
• Perform duties according to Occupational Safety & Health Act (OSHA) standards and company safety policies at all times.
• Seek opportunities to increase skills and expand knowledge base.
• Wear the required uniform and maintain a professional appearance at all times.
• Must be available to work on an on-call basis.
• Perform other related duties and assignments as needed and assigned.

Requirements

• High school diploma or GED required.
• One (1) to three (3) years of related experience and/or training.
• Computer skills including internet, email, MS Outlook, MS Excel, MS PowerPoint, and MS Word.
• Familiarity with common cleaning tools and proficiency in unskilled and semi-skilled maintenance tasks.
• Ability to read and interpret documents such as work orders, safety rules, operating and maintenance instructions, and procedure manuals.
• Thorough and attentive to detail.
• HVAC Certification (Preferred).
• EPA Certification (Preferred).

Physical Demands

The following requirements reflect the expected work environment and physical demands of the role. The candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

• Ascend/descend a ladder to complete various maintenance tasks.
• Position self to install equipment in fixed spaces and at awkward angles in a repetitive manner and/or extended periods of time.
• Work in spaces that include indoor and outdoor areas, with and without covering.
• Move throughout the property as needed.
• Transport boxes and equipment weighing up to 20 pounds.
• Communicate with other persons in the building.
• Observe details in surrounding areas and on a screen.

Benefits

• Health & Wellness: Multiple medical, dental, and vision health plan options beginning the first month after your start date. One fully company-paid plan (no monthly premiums), plus HSA and FSA options to set aside pre-tax dollars. Premiums apply for spouse, dependent, or family coverage plans.
• Invest in Your Future: 401(k) with a 4% company match, eligible after three months of employment.
• Time Off That Grows with You: 11 paid holidays, plus 8 different types of paid time off (PTO), including personal days with no waiting period, one floating holiday each year, and Enrichment Hours for volunteering or career development.
• Travel Discount: Team members (and their friends and families) receive travel discounts when staying at a Sentral community.
• Deep Savings: Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.