Maintenance Technician III

About the role

Tricon is an owner, operator, and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. We provide high-quality rental housing options through our technology-enabled operating platform and dedicated on-the-ground teams. This Maintenance Technician III position focuses on HVAC systems, plumbing, electrical work, and general repairs. The role includes a company-provided van that goes home with the employee nightly. No on-call duty is required.

Responsibilities

• Communicate clearly, compassionately, and with empathy when speaking with team members, residents, and vendors.
• Provide exceptional customer service when interacting with team members, residents, and vendors.
• Communicate with the Assistant Maintenance Manager – Tech (AMM-T) and/or Centralized Maintenance Coordinator (CMC) to prioritize tasks throughout the day.
• Respond to and complete service requests in a professional and timely manner.
• Consistently maintain a clean and safe work environment.
• Repair HVAC systems including, but not limited to:
  • Diagnosis and troubleshooting using diagnostic tools and equipment.
  • Cleaning and maintenance: replace air filters, clean coils and evaporators, clear condensate drain lines and pans, clean dust, plants, and debris around condenser units.
  • Repairing or replacing components: thermostats, fans, motors, belts, capacitors, contactors, relays, compressors, etc.
  • Refrigerant handling: checking and charging refrigerant levels, repairing refrigerant line leaks.
  • Electrical work: inspecting and repairing electrical connections, replacing faulty wiring or circuit breakers.
  • Ductwork: inspecting, sealing leaks, measuring airflow and pressure levels, repairing or replacing damaged ducts.
  • Resident education: explaining issues and repair processes clearly and providing maintenance tips.
• Repair or replace faucets, sinks, toilets, water heaters, garbage disposals, clear drain lines, and other minor plumbing repairs.
• Repair or replace caulking, grout, and various crack fillers as needed.
• Accurately test for electrical current and troubleshoot minor electrical repairs.
• Repair or replace electrical outlets, switches, breakers, GFCIs, 3-way switches, light fixtures, ceiling fans, and other minor electrical repairs.
• Repair or replace pre-hung doors, locksets, doorknobs, strikers, latches, hinges, door stops, lockboxes, and other minor hardware repairs.
• Repair or replace windows, window screens, window blinds, window rescreening, and other minor window repairs.
• Repair or replace baseboards, door casings, trim moldings, quarter round, base shoe, and other minor hardware repairs.
• Repair or replace cabinet doors, drawers, cabinet hinges, and other minor cabinetry repairs.
• Repair wall holes, texture, touch up and paint walls and trim, and other minor painting tasks.
• Accurately fill out time sheets and enter all required data into work orders correctly.
• Utilize technology (work order system, inventory tracking system, company vehicles, etc.) to drive productivity and continuous maintenance service improvement.

Requirements

• EPA 608 Certification for Refrigerant Management (Type II or Universal Certification required).
• High school diploma or GED.
• 5 years of maintenance/construction background.
• Daily travel between properties.
• Ability to work in environmentally and physically challenging conditions.
• Must be able to lift objects weighing 50 lbs or more regularly.
• Valid driver’s license.

Qualifications

• Skilled in installation, troubleshooting, and repair of HVAC systems, plumbing, electrical work, and general repairs.
• Experience leveraging technology (laptop, iPad, iPhones, etc.).
• Ability to work overtime hours as needed.
• Effective written and verbal communication with team members, residents, and vendors.
• Ability to work safely while wearing Personal Protective Equipment (PPE).

Physical Demands

• Frequently required to sit, talk, and hear.
• Regularly required to stand, move, use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision abilities include close vision, distance vision, and depth perception.
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.