Maintenance Technician III

About the Role

Tricon is an owner, operator, and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents, and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options through our technology-enabled operating platform and dedicated on-the-ground operating teams. The Maintenance Technician III performs a wide range of maintenance and repair tasks, with a focus on HVAC systems, plumbing, electrical work, and general repairs.

Responsibilities

• Communicate clearly, compassionately, and with empathy when speaking with team members, residents, and vendors.
• Provide exceptional customer service when interacting with team members, residents, and vendors.
• Communicate with the Assistant Maintenance Manager – Tech (AMM-T) and/or Centralized Maintenance Coordinator (CMC) to prioritize tasks throughout the day.
• Respond to and complete service requests in a professional and timely manner.
• Consistently maintain a clean and safe work environment.
• Repair HVAC systems including, but not limited to:
  • Diagnosis and troubleshooting using diagnostic tools and equipment to assess root causes.
  • Cleaning and maintenance: replace HVAC air filters, clean coils and evaporators, clear condensate drain lines and pans, and clean dust, plants, and debris around condenser units.
  • Repairing or replacing components: thermostats, fans, motors, belts, capacitors, contactors, relays, compressors, etc.
  • Refrigerant handling: checking and charging refrigerant levels, repairing refrigerant line leaks.
  • Electrical work: inspecting and repairing electrical connections, replacing faulty wiring or circuit breakers.
  • Ductwork: inspecting, sealing leaks, measuring airflow and pressure levels, repairing or replacing damaged ducts.
  • Resident education: explaining issues and repair processes clearly and providing maintenance tips.
• Repair or replace faucets, sinks, toilets, water heaters, garbage disposals, clear drain lines, and other minor plumbing repairs.
• Repair or replace caulking, grout, and various crack fillers as needed.
• Accurately test for electrical current and troubleshoot minor electrical repairs.
• Repair or replace electrical outlets, switches, breakers, GFCIs, 3-way switches, light fixtures, ceiling fans, and other minor electrical repairs.
• Repair or replace pre-hung doors, locksets, doorknobs, strikers, latches, hinges, door stops, lockboxes, and other minor hardware repairs.
• Repair or replace windows, window screens, window blinds, window rescreening, and other minor window repairs.
• Repair or replace baseboards, door casings, trim moldings, quarter round, base shoe, and other minor hardware repairs.
• Repair or replace cabinet doors, drawers, cabinet hinges, and other minor cabinetry repairs.
• Repair wall holes, texture, touch up and paint walls and trim, and other minor painting tasks.
• Accurately fill out time sheets and enter all required data into work orders correctly.
• Accurately utilize technology (work order system, inventory tracking system, company vehicles, etc.) to drive productivity and continuous maintenance service improvement.

Requirements

• EPA 608 Certification for Refrigerant Management (At least Type II or Universal Certification required).
• High school diploma or GED.
• 5 years maintenance/construction background.
• Daily travel between properties.
• Ability to work in environmentally and physically challenging working conditions.
• Must be able to lift objects weighing 50lbs or more regularly.
• Must be able to effectively communicate verbally and in writing.

Qualifications

• Skilled in installation, troubleshooting, and repair of HVAC systems, plumbing, electrical work, and general repairs.
• Experience in leveraging technology (laptop, iPad, iPhones, etc.).
• Ability to work on-call and overtime hours, as needed.
• Ability to correspond (in writing and verbally) effectively with team members, residents, and vendors.
• Work safely, wearing Personal Protective Equipment (PPE).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Frequently required to sit, talk, and hear.
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision abilities required include close vision, distance vision, and depth perception.
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.