Maintenance Technician III

About the role

Maintenance professionals play a vital role in creating an exceptional apartment community. As Maintenance Technician III, you will be responsible for handling complex work orders, mentoring junior techs, and helping lead preventative maintenance efforts. You are expected to have your certification in HVAC, and experience in electrical, plumbing, appliance repair, and team leadership.

Responsibilities

• Diagnose and perform maintenance and repairs in a timely and professional manner; assure all service requests are completed by Hawthorne standards.
• Repair and restore vacant apartments to make ready status in preparation for the next move-in per company standard.
• Assist with pool maintenance and cleaning.
• Complete preventative maintenance according to company policy guidelines.
• Perform building and common area upkeep daily; keep grounds neat and free of litter, debris, and pet waste; maintain shop appearance for quick inventory assessment.
• Provide leadership, training, and mentoring to the maintenance team.
• Promote good public relations with residents, co-workers, and company staff; display a friendly and courteous attitude per LIVE IT culture; maintain professionalism.
• Conduct on-call emergency service rotation as scheduled.
• Follow safety guidelines per OSHA and company policy.
• Complete special projects as needed.

Key Attributes (What Makes Someone SOAR)

• Positive Attitude: brings pride and focus to technical challenges.
• Willingness to Learn: continues to grow while helping others succeed.
• People Service & Customer-Focused: daily commitment to excellent service via LIVE IT culture.
• Reliable: dependable presence for community and team.
• Leadership: brings technical expertise and problem‑solving to the forefront while mentoring and guiding others.

Requirements

• Education: High School or GED equivalent.
• Experience: Minimum of 3 years’ experience in apartment maintenance or a skilled trade such as HVAC, plumbing, or electrical; prior supervisory or lead technician experience strongly preferred.
• Licenses & Certifications: Valid Driver's License; EPA/HVAC Certification; CPO Certification.

Benefits

• Monthly renewal bonus program, quarterly performance bonuses, and quarterly resident satisfaction bonuses (in addition to hourly compensation).
• Career Path Program with opportunity to advance to Maintenance Supervisor.
• Learning and Development team support for career growth.
• Education reimbursement program to grow maintenance skills.
• Free Dental Insurance.
• Comprehensive and affordable plans for Medical and Vision Coverage.
• Health and Wellness Incentives.
• 401k Retirement Match Program.
• Paid time off including birthday.
• Paid sick time off.
• Pet Insurance Plans.
• Paid Maternity, Paternity, and Adoption Leave Options.
• Telehealth – Access to Doctors 24/7/365.
• Company Paid Life Insurance.
• Retirement Planning assistance.

Schedule

Maintenance Technicians work Monday through Friday, with standard office hours from 8:00 AM to 5:00 PM. This role requires participation in an on-call rotation for after‑hours emergencies and occasional support for resident events as needed.