Maintenance Technician III

About the role

The Maintenance Technician is integral to meeting the objective of delivering quality communities, with responsibility for maintaining the overall physical condition of the community and providing world-class service to residents. Maintenance Technicians diagnose maintenance issues, make necessary repairs, and ensure all resident service requests and other community maintenance are completed in a timely manner. The Maintenance Technician Job Family provides a structured framework for maintenance roles, defining levels (Maintenance Trainee, Technician I, II, III) with associated requirements and training plans to support career growth.

Responsibilities

• Oversees one or more assets and supervises general maintenance engineers and technicians.
• Performs specific property maintenance responsibilities, including general maintenance and orderliness of property HVAC, mechanical, electrical, utilities, and lighting systems, including inspections and repairs.
• Directs mechanics, technicians, and outside contractors on assigned projects.
• Controls inventory of parts and equipment.
• Coordinates all maintenance-related and contractor activities.
• Ensures successful execution of all company safety and environmental policies and procedures.
• Delivers the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions.
• Works a rotating on-call schedule to provide 24/7 maintenance coverage.

Requirements

• High school diploma or GED.
• Minimum of 7 years of maintenance experience without certifications, or 4 years’ experience with EPA 608 Universal certification.
• Approved designation, degree, license, or certification in at least one of: HVAC, Plumbing, Electrical, Appliance Repair, or Carpentry.
• Valid state-issued driver’s license with a safe driving record.

Skills

• Demonstrated strong customer service skills.
• Advanced knowledge in at least one of the following disciplines: electrical, plumbing, HVAC, carpentry.
• Ability to diagnose problems and implement repairs.
• Ability to perform quality control on work and repairs completed.
• Demonstrated ability to train on skill trades.
• Strong written and verbal communication skills.
• Strong time management skills.
• Ability to provide guidance and training to less senior technicians.
• Completion of required training for Maintenance Technician III within 15 months of hire or promotion.

Benefits

• Discretionary bonuses.
• Medical and Dental Insurance (effective 1st of the month following employment).
• Health, Flexible Spending and Dependent Care Accounts.
• Company-paid life insurance.
• 401K plan with employer matching.
• Robust PTO including sick leave, floating holidays, vacation, and personal days.
• 2 Volunteer Days per year.
• Company-paid short-term and long-term disability.
• Parental leave.

Schedule

Working a rotating on-call schedule to provide 24/7 maintenance coverage.