Maintenance Technician II (San Mateo Market)

About the role

The Neighbor Service Technician II is responsible to efficiently perform all general maintenance tasks including service requests and turnover functions in order to maintain and preserve the Neighborhood and to provide a quality living environment for the Neighbors.

Responsibilities

• Customer Service – First and foremost, it's your job to make sure our Neighbors feel at HOME, well-cared for and genuinely proud to live in our Neighborhoods. Show them tomorrow matters.
• Daily Operations – Every detail counts. Neighborhood Service Techs are responsible for timely completion of all phases of apartment turnovers and troubleshooting and repair of most major and all minor mechanical systems. Our Techs help our Neighbors with basic: appliance repairs and installation, plumbing, carpentry, electrical, and painting.

Requirements

• Education - High School Diploma or General Education Degree (GED).
• Availability - Must be available for on-call services.
• Industry Experience - Minimum of two years' experience and/or training in apartment maintenance.
• Communication Skills - Ability to speak, communicate, read, write and understand the primary languages used in the workplace including, but not limited to, English in order to maintain safety in the workplace and serve internal and external customers.
• Technical Skills - Must possess basic computer proficiency and understanding of building materials and tools.
• Physical Demands - Requires standing, climbing, balancing, sitting, walking, repetitive motions, hearing, and visual acuity. Most work tasks are performed outdoors. Temperature is moderate. Must be able to lift up to 50 lbs. occasionally.

Qualifications

• Education - High School Diploma or General Education Degree (GED).
• Industry Experience - Minimum of two years' experience and/or training in apartment maintenance.
• Communication Skills - Ability to speak, communicate, read, write and understand the primary languages used in the workplace including, but not limited to, English in order to maintain safety in the workplace and serve internal and external customers.
• Technical Skills - Must possess basic computer proficiency and understanding of building materials and tools.
• Physical Demands - Requires standing, climbing, balancing, sitting, walking, repetitive motions, hearing, and visual acuity. Most work tasks are performed outdoors. Temperature is moderate. Must be able to lift up to 50 lbs. occasionally.

Skills

• Customer Service
• Appliance Repairs and Installation
• Plumbing
• Carpentry
• Electrical
• Painting

Benefits

• Medical
• Vision
• Dental
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Long Term Disability
• Behavioral Health Program
• Tax-Free Flexible Spending Accounts
• 401(K) Retirement Plan with Employer Matching
• Recognition & Rewards Program (Torch)
• Vacation
• Anniversary Vacation
• Sick Leave
• 12 paid holidays, including your birthday!
• Paid Volunteer Time
• Tenure-based Housing Discounts
• Education Assistance, Tuition Reimbursement

Pay

Pay Range: $31.00 to $32.25 per hour

Discretionary Semi-Annual Bonus Plan

Standby Pay & On-Call Premium Pay

Other Bonuses & Incentives where Applicable: Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy Contests

Schedule

Most work tasks are performed outdoors. Temperature is moderate. Must be able to lift up to 50 lbs. occasionally.