Maintenance Technician II - Future Opportunities

Your Role on the Team

• Completing maintenance service requests across multiple trades
• Providing excellent customer service and promoting a quality living experience for all residents
• Demonstrating respect for resident’s home
• Completing regular ProCare visits in residents’ homes to perform proactive maintenance and repairs
• Completing the associated checklist for each visit within its respective mobile app platform
• Scheduling the next ProCare Maintenance Visit with the resident through the maintenance mobile app
• Education residents regarding all maintenance topics
• Showing webpage of Invitation Homes expectations
• Educating residents on the functional systems of their rental home
• Completing general property condition assessments at all property visits and alerting the property management team when items require immediate attention
• Using Technician-specific reports to find opportunities for improvement
• Performing repairs in vacant properties while they are on-the-market or during the turn process
• Properly using and caring for company-supplied tools, materials, and vehicles
• Proactively reviewing the next day’s appointments to ensure the proper equipment, material, information, and allotted time is available to complete the work in a single visit
• Adhering to all Invitation Homes safety guidelines
• Performing other duties as assigned

Experience

• A high school diploma or equivalent
• 2-5+ years’ proven experience in residential repairs and maintenance, other building maintenance or related experience
• OSHA 10 certification (new hires will have up to 90 days to complete OSHA 10 certification if not already certified)
• EPA Certification: Type I, Type II, and/or EPA Universal
• HVAC Certification
• CPO certification (pool)

Skills

• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills; multi-lingual is a plus
• Comfortable using mobile devices (iPad and/or iPhone) and various mobile applications
• Understanding of residential construction and mechanical systems and ability to perform general repairs in some of the following: plumbing, electrical, carpentry, sheetrock, exterior structural, HVAC (minor) and appliances

Benefits

• Competitive pay and annual bonus program for all associates
• Generous PTO including vacation accrual, sick time, volunteer time, and standard and floating holidays
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans
• 401(k) with company matching contributions
• Awesome work environment with casual dress code
• Team events and gatherings (Pre- and Post-Covid)