Maintenance Technician

About the role

Southern Land Company, a national real estate development and construction firm, is seeking a full-time Maintenance Technician to join their dynamic team in Philadelphia, PA. The Alcott is offering an exciting opportunity for an individual passionate about providing world-class customer service.

Responsibilities

• Complete assigned work orders generated from resident requests for service.
• Ensure routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Complete the make-ready process to prepare vacant apartment homes for leasing and new move-ins. This includes completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Maintain and replace lights and light bulbs as necessary.
• Repair and/or replace windows, latches, screens, hinges, sliding glass doors, shelves, smoke alarms, baseboards, mirrors, closet doors, ceiling fans, mini blinds, faucets, sink plugs, washers, holes in the walls, dry wall patching and repair, painting, and hanging drapes.
• Repair all appliances and report problems to Service Manager or Community Manager.
• Monitor and replace locks and keys as necessary.
• Perform repairs to sinks and bathtubs, and minor repairs and replacement of bathroom tile.
• Move appliances, equipment, and furniture as needed in accordance with generally accepted safety precautions.
• Perform routine preventative maintenance on equipment.
• Handle make-readies in a timely manner as directed by Community Manager.
• Track inventory used, returning unused items to the established location, and notifying the Service Manager about re-ordering needs.
• Complete documentation and other paperwork timely and accurately so that service requests can be appropriately documented and tracked.
• Aid in maintaining the grounds, common areas, and amenities. Examples include picking up trash and debris, pressure-washing breezeways, and pool areas, performing general cleaning, and painting curbs and signage.
• Support cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Periodically inspect work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required.
• Report accidents and incidents promptly and accurately.
• Demonstrate customer service skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Aid in conducting routine and periodic community inspections to identify safety and risk management concerns, keep the community in good repair, and communicate concerns about the physical needs of the community to management.
• Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility and reporting violations or infractions to appropriate individuals.
• Practice proper safety techniques in accordance with the company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, associate/guest/resident injuries or accidents, or other safety issues appropriately.
• Participate in on-going training by Service Manager and other resources as needed and/or required.

Qualifications, Skills, And Knowledge

• Valid driver’s license.
• Available to assist with after-hours emergency situations.
• Preferred to provide own hand tools unless prohibited by state law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
• Knowledge of OSHA requirements.
• Knowledge of HVAC and Plumbing.
• Knowledge of energy mgmt. systems (EMS) or building automated system (BAS).
• Knowledge of lighting, power systems, and energy consumption.
• Knowledge of communication and alarm systems.
• Knowledge of basic interior and exterior building maintenance.

Additional Requirements

• Availability for on-call rotation evenings and weekends as well as emergencies.
• This is a position which requires the Service Technician to frequently walk, stand, and climb stairs in/around apartment homes, models, and properties.
• Must also have the ability to operate computer equipment, speak, hear, bend, stoop, reach.
• Ability to lift, move, and carry up to 25 lbs. regularly and on occasion up to 50 lbs.
• Finger dexterity is necessary.
• Possible exposure to changing weather conditions and chemical fumes.
• Must be reliable and present a positive, professional image and adhere to uniform and dress code.
• Proficiency in customer service and interpersonal communication skills to effectively interact with co-workers, residents, vendors, and other business contacts.
• Demonstrated ability to apply principles of logical thinking to define and correct problems.
• Strong interpersonal skills, and the ability to deal professionally with residents, vendors, and co-workers on the phone, email, and in person.
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Ability to work independently, prioritize work and ask for further clarification when necessary.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.

Education, Certifications And Experience

• 2+ years of experience in property management maintenance or equivalent experience.
• Fair housing training (we can provide).
• All certifications as required by State and Local jurisdictions required.
• High School diploma or equivalent.