Maintenance Technician

About the role

The Regional Operations Specialist - Maintenance Technician, based in the DC Metro area, assists in the maintenance operational success throughout the KETTLER portfolio and requires local and multi-state travel. This role offers a competitive compensation package and benefits including health, dental, vision insurance, life insurance, prescription coverage, tax-advantaged spending accounts (HSA or FSA), and a 401(k) retirement plan with company match.

Responsibilities

• Handle multiple residential service requests daily.
• Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Participating in all maintenance projects.
• Prepare vacant units for market-ready status through turnover repairs and improvements.
• Perform preventive maintenance and repair on all systems at the property.
• Performing general repair of property grounds, apartments, and building exteriors.
• Demonstrate customer service skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Qualifications

• EPA/CFC Type I & II certifications preferred - Must obtain within 90 days from date of hire.
• 1 year of apartment, hotel, or facilities maintenance experience with intermediate knowledge of HVAC, appliance, electrical, and plumbing repair.
• Valid Driver’s License and must be able to commute to scheduled property within the DMV region as assigned.
• Outstanding customer service and focus on providing residents with timely and accurate responses.
• Flexibility to undertake regional travel outside the market when required.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Climb ladders over 10 feet, and perform other general physical activities.

Benefits

We offer a robust Benefits Package including, but not limited to: Paid Time Off.Health, Dental, Vision insurance; Life Insurance; Prescription coverage.Tax-Advantaged Spending Accounts (HSA or FSA).401(k) retirement plan with company match.