Maintenance Technician

Essential Duties & Responsibilities

• Schedules, monitors and/or performs preventative maintenance and apartment turns.
• Diagnoses problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structural, and appliances.
• Ensures that work order requests are responded to promptly and professionally.
• Ensures residential units have been turned in a timely and efficient manner, as well as determines if work has been completed properly.
• Provides excellent customer service to prospective and current tenants and promotes a quality living experience for all residents.
• Provides on-call pager service when scheduled and performs emergency maintenance work when required.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
• Affords assistance with scheduling and communicating with vendors and contractors.
• Affords assistance with obtaining bids from outside contractors, as well as overseeing contractor work for completeness.
• Affords assistance with purchasing maintenance supplies for the property while staying within the planned budget.
• Affords accurate preparation and submission of property invoices in accordance with established guidelines.
• Communicates with supervisor regarding the overall maintenance function of the property.
• Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Skills/Specialized Knowledge

• Ability to read, write and understand English.
• Ability to use a personal computer or other computer tracking systems used at the property.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Good verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform basic mathematical functions.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to multi-task.
• Ability to make quick and effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to consistently meet deadlines.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Ability to drive an automobile.

Education and/or Experience

• High School diploma or equivalent.
• Minimum 1 year of previous experience in property management maintenance, other building maintenance or related trade is required.

Required Licenses

• Current driver license and automobile insurance.
• May require one or more of the following certifications:
• EPA Certification, Type I and II.
• HVAC Certification.
• CPO certification (pool).
• Other licenses and/or certifications as required by state law.

Other Requirements

• Maintain professional appearance and comply with prescribed uniform policy.
• Comply with all safety regulations, including the use of back brace, safety goggles and gloves when appropriate.
• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
• Ability to work weekends and non-traditional holidays.
• Must be reachable via phone or pager, except during approved time off.
• Must be available to work on-call or when needed due to staffing shortages.
• Some travel may be required.
• Willing to participate in social media content creation as needed.

Physical Demands

• Standing, walking, and/or sitting for extended periods of time.
• Frequent stooping, kneeling, crouching, feeling.
• Moderate climbing, balancing, crawling, reaching, pushing, pulling, lifting and talking, hearing, and smelling.
• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
• Pronounced visual acuity (near and far) and field of vision.
• Ability to judge distances and spatial relationships.
• Ability to identify and distinguish color.
• Ability to distinguish the differences or similarities in odors using nose.
• Ability to lift and/or move an excess of 100 pounds or more.
• Ability to use standard maintenance equipment.

Mental Functions

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal to moderate supervision.

Work Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
• Exposure to noise, vibrations, atmospheric conditions as well as working in confined or restricted spaces.

Hazards

• Potential exposure to communicable diseases through frequent contact with public.
• Possible exposure to short-tempered or aggressive people.
• Potential exposure to chemicals, electrical shock, heights, moving mechanical parts or machines, and fire.