Maintenance Technician

Responsibilities

• Review, prioritize, and respond to facilities service requests through the work order system, ensuring timely resolution and excellent customer service.
• Support daily facility operations by assisting with office moves, workstation setups, furniture adjustments, event setup and breakdown, conference room readiness, and general workplace support.
• Cook up vendor coordination, including scheduling, site access, escorts, quality assurance, and follow-up.
• Build positive relationships with employees, visitors, and client stakeholders by providing exceptional customer service and maintaining a high level of professionalism.
• Perform routine inspections of buildings, grounds, and equipment to identify maintenance needs, safety concerns, and opportunities for improvement.
• Aid with preventative maintenance, troubleshooting, and repair of commercial building systems, including HVAC, plumbing, electrical, lighting, doors, kitchen equipment, and general building infrastructure.
• Complete general building maintenance including replacing ceiling tiles, repairing door hardware, painting walls and equipment, minor carpentry, patching, and finish work.
• Aid with installation, modification, and maintenance of building equipment and facility systems.
• Maintain tools, equipment, storage rooms, loading docks, and work areas in a clean, safe, and organized condition.
• Assist with workplace services by assisting with supply inventory, employee requests, wellness rooms, common areas, and maintaining an exceptional workplace experience.
• Respond promptly to emergency situations, building alarms, and urgent facility issues.
• Aid with the operation, inspection, and maintenance of fire and life safety systems, including fire alarms, fire pumps, extinguishers, and related equipment.
• Identify opportunities to improve facility operations, enhance the employee experience, reduce costs, and increase operational efficiency.
• Utilize smartphones, tablets, computers, Microsoft Office, CMMS/work order systems, and building automation systems (BAS) to manage daily responsibilities.
• Comply with all applicable codes, regulations, company policies, and safety requirements.
• Complete all required Cushman & Wakefield and Sony safety training.

Qualifications

• Minimum of 2 years of experience supporting facilities operations in a commercial office environment.
• Experience providing customer service in a professional workplace.
• Experience coordinating vendors, responding to work orders, and supporting day-to-day building operations.
• Experience performing preventative maintenance and general commercial building repairs.

Key Competencies

• Outstanding customer service and communication skills.
• Strong technical troubleshooting and problem-solving ability.
• Initiative and ownership.
• Flexibility and adaptability in a fast-paced environment.
• Ability to manage multiple priorities simultaneously.
• Strong organizational and time management skills.
• Sense of urgency and responsiveness.
• Team-oriented mindset with a positive attitude.
• Ability to work independently with minimal supervision.
• Ability to work overtime, evenings, weekends, or participate in an on-call rotation when required.
• Ability to respond to emergency situations outside of normal business hours.

Additional Requirements

• Valid driver’s license with an acceptable driving record.
• Basic proficiency with Microsoft Outlook, Excel, Word, and mobile technology.
• May serve as the only facilities team member on site during certain shifts.

Work Environment

• The Employee Must Regularly Walk throughout multiple buildings and outdoor areas.
• Lift, carry, push, and pull materials and equipment up to 50 pounds.
• Climb ladders and stairs.
• Bend, kneel, crouch, crawl, and work in confined spaces.
• Reach overhead and use hand and power tools.
• Operate computers, mobile devices, and other office equipment.
• Communicate effectively with employees, vendors, and customers.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.