Maintenance Technician

About the Role

Join the ConcordRENTS team, a distinguished leader in delivering a quality, customer-centric property management experience across affordable and market-rate multifamily communities throughout Florida. With over 30 years of success, ConcordRENTS is driven by exceptional team members and a commitment to supporting the communities we serve. This position contributes to the success of the community by maintaining amenities and apartment home interiors, including preparing apartment homes for new residents and maintaining occupied apartments.

Responsibilities

• Provide exceptional customer service to residents, ensuring high-level satisfaction and retention.
• Respond to service requests and perform routine maintenance and repairs in apartment homes and community facilities based on work orders, schedules, and supervisor direction.
• Diagnose issues, determine required materials, and complete repairs including basic plumbing, electrical, appliances, carpentry, and general building maintenance.
• Ensure work meets quality standards.
• Complete apartment unit turns (make-readies) by performing pre-move-out inspections, responding to punch lists, inspecting vacated apartments, removing discarded items, completing repairs, painting, cleaning, and preparing units for new residents.
• Perform preventive maintenance and scheduled inspections, including HVAC maintenance, checking smoke detectors, reviewing appliance conditions, and identifying maintenance issues.
• Maintain community grounds, buildings, and common areas by identifying and correcting maintenance issues, removing trash and debris, cleaning breezeways and stairways, pressure washing surfaces, painting exterior surfaces, and ensuring overall cleanliness.
• Notify supervisor if materials and supplies need replenishing.
• Support upkeep of property amenities and exterior features, including irrigation checks and repairs, painting, maintenance of signage, cleaning recreation areas, and reporting damage to the supervisor.
• If the community has a pool, clean and remove debris, check water, and treat with prescribed chemicals to ensure compliance with standards.
• Assist with maintenance operations and resident support, including moving appliances, making keys, and responding to reported issues in a timely manner.
• Adhere to established maintenance processes by tracking and closing service requests in the property management system, performing required inspections using inspection software, reporting hazards or property damage, and maintaining tools and supplies.
• Participate in on-call duty for evenings and weekends as required.

Requirements

• High School Diploma or GED equivalent.
• Basic mechanical knowledge.
• Certified Pool Operator (CPO) certification may be required for servicing pools.
• EPA certification (either Universal or both Type I and Type II) required; must be provided at the time of hire or obtained through company-provided training within six months of hire.
• Ability to speak, read, and write English for safety and productivity.
• Experience with painting, plumbing, electrical, appliance repair, and carpentry.
• Knowledge to identify and address landscaping deficiencies and perform irrigation repairs.
• Ability to troubleshoot and maintain the community's curb appeal.
• Desire and ability to address residents' customer service needs through clear and caring communication.
• Ability to work independently with a sense of urgency and be solutions-oriented.
• Willingness and ability to learn industry-leading technology for efficient and effective service.
• Preference for over one year of experience to be fully familiar with required techniques, equipment, and work routines.

Benefits

• 16 days of paid time off and 7 paid holidays in the first year.
• 401(k) Program with up to $5,250 in company match annually, including a 150% match on the first 3% contributed and a 50% match on contributions between 4% and 10%.
• Rental discounts: 20% for all full-time team members and 50% for resident maintenance positions.
• Eligibility to participate in performance and role-specific bonus programs.