Maintenance Technician

Core Responsibilities

• Perform routine and reactive maintenance across assigned properties, including appliance, cable, and wifi troubleshooting, basic HVAC repair, light plumbing, and general upkeep
• Respond to maintenance requests and work orders with urgency; ensure timely completion and quality follow-through
• Identify recurring issues and escalate to the Field Operations Support Manager or Property Manager as appropriate
• Document all work performed in company systems with clear notes and photos
• Conduct routine and pre-arrival property inspections; identify areas for improvement and document findings
• Coordinate with housekeeping and property management to ensure homes meet brand and quality standards prior to guest and owner arrivals
• Support turnover readiness, punch lists, and preventative maintenance efforts
• Respond to escalated guest and homeowner maintenance concerns via email, phone, and tickets
• Maintain Avari service standards and metrics including NPS, unit appearance, and efficiency targets
• Assist with housekeeping assignments as needed
• Contribute to a collaborative, service-oriented team culture

Skills & Qualifications

• Prior experience in property maintenance, facilities, or a related hands-on field preferred
• Proficient with laptops, tablets, and mobile devices
• Professional communicator across email, phone, video, and text
• Comfortable working under pressure in a fast-paced, high-change environment
• Strong time management — able to shift priorities and manage interruptions
• Highly responsive and reliable
• Strong attention to detail and follow-through
• Prior housekeeping experience a plus

Workplace Environment & Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment
• Regularly push, pull, and lift up to 25lbs; occasionally lift or move up to 50lbs
• Reach overhead and below the waist; bend, stoop, squat, kneel, and twist as needed
• Valid driver’s license and reliable transportation; ability to conduct in-market property visits regularly
• Primarily market-based role with field work across assigned properties