Maintenance Tech

Position Summary

The Maintenance Technician ensures the hotel operates efficiently by maintaining its physical appearance, functionality, and safety standards. This hands-on role is key to providing an exceptional guest experience by ensuring facilities are well-maintained, addressing repair needs, and supporting the hotel’s preventative maintenance program. The Maintenance Technician works closely with all departments to uphold Ivy Hospitality's commitment to quality and service excellence.

Essential Functions

• Conduct routine maintenance across public areas, guest rooms, meeting spaces, back-of-house facilities, and grounds to ensure optimal operation.
• Perform repairs on guest room amenities such as televisions, phones, fixtures, plumbing, and HVAC systems.
• Execute preventative maintenance programs, including daily equipment checks and scheduled repairs.
• Maintain hotel aesthetics by repairing and refreshing interiors, including painting, furniture fixes, and carpet or tile repairs.
• Troubleshoot and repair kitchen, laundry, and housekeeping equipment as needed.
• Maintain building exteriors, landscaping, and parking areas to reflect a professional and inviting appearance.
• Assist with pool operations and ensure compliance with safety regulations (CPO certification preferred).
• Respond promptly to maintenance requests to minimize guest inconvenience and downtime.
• Monitor and ensure the hotel’s safety systems and security measures are functional and compliant with company policies.
• Handle and secure master keys and support the team during emergencies.
• Document maintenance activities and ensure tools and work areas are clean and organized.
• Participate actively in safety and fire emergency programs.
• Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards.
• Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction.
• Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures.
• Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
• Collaborate with team members across departments to address maintenance needs efficiently.
• Be proactive in identifying and reporting safety concerns.
• Adhere to company policies, including safety, emergency procedures, and associate conduct.

Qualifications

• Education: High school diploma or equivalent; technical certification preferred.
• Experience: minimum of one year of general maintenance or facilities management experience; hotel experience is a plus.
• Proficient in basic plumbing, electrical, HVAC, and carpentry.
• Ability to use hand and power tools safely and efficiently.
• Ability to stand, walk, and perform physically demanding tasks for extended periods.
• Lift and carry up to 50 lbs regularly and occasionally up to 100 lbs.
• Work in varying environments, including outdoor weather and high-temperature areas.