Maintenance Supervisor - Rise Nocatee

Job Description

The Service Supervisor is responsible for leading and executing the technical, mechanical, and maintenance operations of the community. This role ensures that all interior and exterior areas—including buildings, grounds, amenities, and common spaces—are maintained to the highest standards of cleanliness, safety, appearance, and functionality. The Service Supervisor plays a key role in delivering a superior living experience by overseeing maintenance staff, coordinating service requests, and upholding company and regulatory standards.

About the Role

This community is located at 1200 Preservation Trail, Ponte Vedra Beach, FL 32081.

Responsibilities

• Affords and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
• Periodically inspects work performed by other service team members to assess the effectiveness of policies and procedures and develop corrective action plans as needed.
• Periodically inspects work performed by contractors, vendors, and other service providers to verify that the work, materials, and services meet quality standards, scope, and specifications as required.
• Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment.
• Counsels residents on how to maintain their property and provides guidance on how to resolve issues related to the property.
• Conducts regularly scheduled Greystar safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance.
• Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.

Qualifications

• High school diploma or equivalent;
• At least 2 years of experience in property management, maintenance, or similar field;
• Experience working with contractors and vendors;
• Knowledge of building codes and safety regulations;
• Ability to read and understand blueprints and technical drawings;
• Strong organizational and time management skills;
• Excellent verbal and written communication skills;
• Ability to work independently and as part of a team;
• Valid driver's license and reliable transportation;
• Physical ability to perform the essential functions of the job, including lifting and moving heavy objects.

Skills

• Strong organizational and time management skills;
• Excellent verbal and written communication skills;
• Ability to work independently and as part of a team;
• Knowledge of building codes and safety regulations;
• Ability to read and understand blueprints and technical drawings;
• Strong attention to detail;
• Ability to troubleshoot and diagnose problems;
• Ability to manage multiple tasks and priorities;
• Ability to work safely and follow safety protocols;
• Ability to communicate effectively with residents and staff.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• Employee Assistance Program.
• Charitable giving program and benefits.

Pay

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Schedule

Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.