Maintenance Supervisor - Richmond, VA

About the Role

Management Services Corporation (MSC), one of The Caton Companies, is seeking an experienced and driven Maintenance Supervisor to lead the maintenance team at Ashley Park Apartments in Richmond, Virginia. The successful candidate will be responsible for ensuring exceptional resident satisfaction, optimizing service processes, and driving team performance.

Key Responsibilities

• Oversee daily maintenance operations to ensure resident satisfaction and operational efficiency.
• Lead, mentor, and develop a team of service professionals to achieve performance goals.
• Manage service schedules, workflow, and resource allocation effectively.
• Implement and monitor service policies, procedures, and best practices.
• Handle resident inquiries, complaints, and escalations promptly and professionally.
• Monitor and analyze service performance metrics to identify areas for improvement.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Maintain accurate records of service activities, budgets, and reports.
• Drive continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

• Excellent communication skills
• Professional, courteous and positive personality
• Knowledge of apartment facilities management normally acquired by supervisory experience in facilities and or property management including one year on-site facilities management experience.
• EPA Certification for CFC's
• Management & Supervisory duties
• Plumbing and electrical experience

Required Education and Experience

• High School diploma plus 3 years of apartment maintenance experience
• EPA Certification for CFC's

Preferred Education and Experience

• Supervisory Experience.
• CPO Certification a plus

Benefits

• Competitive Compensation Package, including quarterly bonuses based on property performance
• Comprehensive Health, Vision and Dental Insurance
• FSA Program
• 401K Program with 4% company match
• 8 Paid Holidays plus personal floating holiday
• 120 hours of accrued Paid Time Off (PTO) the first year
• And more…