Maintenance Supervisor - Museum Park

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

Responsibilities

• Works as part of a team, supporting and respecting other team members to deliver an exceptional resident journey.
• Responds to all incoming sales channels and initiates proactive outbound contact to convert the lead database.
• Answers all calls, email, and live chat enquiries in a professional, engaging, and timely manner to hit key central sales team KPIs.
• Qualifies potential applicants and ensures all data capture and details of the contact are updated in the relevant systems accurately and timely.
• Converts enquiries and leads into viewing appointments and leases to achieve multifamily leasing and occupancy targets.
• Conducts viewings and relevant follow-ups with prospects.
• Converts leads and tours into residents through needs-based selling and negotiation.
• Follows up on potential applicants' required documentation, contract returns, and payment processing.
• Updates property portals (Rightmove, Zoopla, etc.) to ensure all relevant apartments and properties are listed on the market and generate leads.
• Plans and organises daily activities to maximise productivity.
• Actively understands, updates, and improves knowledge of community, amenities, units, and local area features.
• Supports all communities including cross-selling based upon potential resident requirements.
• Undertakes activities to promote the property and monitors competitor activity.
• Assists with the delivery of successful open days including the preparation and execution of event launch plans and requirements.

Requirements

• Good level of general education evidencing literacy and numeracy.
• Proficient in the use of Microsoft Office packages including Word, Excel, and Outlook, as well as other systems such as databases/booking systems, e.g., Entrata/Yardi/Salesforce.

Skills

• Excellent customer service skills and experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
• The ability to influence, adapt at pace, and be motivated by exceeding customer service and sales targets.
• Evidence of organisation skills with the ability to multi-task and prioritise whilst maintaining a high level of accuracy and attention to detail.
• Culturally aware and able to adapt relationship building, communications, and negotiation skills to suit the audience.
• A team player who is evidently approachable and welcoming.
• Proactive with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using online and web tools/resources for gathering and presenting research and information.
• Fluent English verbal and written communication skills.
• Ideally a Mandarin speaker.

Benefits

• Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance plan options in select countries.
• Retirement Planning: Competitive retirement savings plans including employer-matched 401(k) plans (US Only) and country-specific Pension Schemes.
• Paid Time Off: Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays (varies by country).
• Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child.
• Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs.
• Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance at no cost.

Note: Outlined benefits may vary by international region.