Maintenance Supervisor - Madison

About the role

The Maintenance Supervisor is responsible for overseeing the day-to-day maintenance operations and physical upkeep of the assigned community(s), adhering to company safety standards. This role also involves providing leadership and daily oversight to the maintenance team, ensuring that established company objectives are met.

Responsibilities

• Oversee and maintain the physical condition and general upkeep of the community following Company operating and safety standards.
• Lead, direct, and supervise maintenance employees assigned to the community. Provide employees with regular performance feedback and take timely action of misconduct by effectively working with your supervisor and Human Resources.
• Successfully interview, hire, train, and retain employees. Work effectively with Human Resources to recruit and onboard new employees.
• Manage and thoroughly complete work orders within the expected timeframe according to Company policy and standards.
• Manage and complete all make-ready apartment homes including painting, flooring, cleaning, rekeying, and general repairs, according to Company unit turn policies and standards. Schedule all contracted work required with Company approved vendors and update make-ready statuses and dates. Adjusting heat and properly securing doors and windows in all vacant apartment homes.
• Maintain the administration of all maintenance related functions including tracking of inventory, data entry, and maintaining safety records within Company software. Ensure documentation is completed in a timely manner including maintaining safety data sheets (SDS).
• Manage cleaning and trashing out vacated apartment homes, including physical evictions. Properly document all abandoned belongings and storage/disposal according to Company policy.
• Manage all aspects of the community’s physical upkeep including community grounds, pool and spa, common areas, lighting, trash compactor, pet stations, building exteriors, railings and stairs, controlled access buildings, and amenities to keep areas clean, operational, and safe for all residents and guests.
• Schedule or perform proper testing and maintenance of community systems including pumps, boilers, fire control systems, elevators, backup generators, smoke and carbon monoxide detector systems, etc.
• Schedule and perform regular inspections of the community, including pre move-out inspections, move-out inspections, and preventative maintenance inspections (PMIs).
• Manage all supplemental landscape maintenance including pressure washing, irrigation system repairs, and watering of lawn/landscape areas so that common areas are properly maintained.
• Oversee contractors when professional services and repairs are necessary.
• Promptly and professionally respond to after-hours emergency calls. Create, update, and enforce the community’s on-call schedule for all after-hours emergency response.
• Ensure all workshops and utility rooms are clean, orderly, and safe. Adhere to all Company safety and OSHA requirements.
• Remove snow and ice when and where applicable during inclement weather.
• Maintain appropriate quantities of equipment and supplies within budget restraints. Promptly place regular supply orders with approved vendors.
• Responsible to secure and for the timely maintenance of all Company equipment entrusted to the employee’s care, including golf carts and work vehicles.
• Adhere to and enforce all requirements of the O & M manual including lock out/tag out and mold, moisture control and clean up procedures.
• Inform appropriate supervisor(s) of any observed or potentially hazardous situations for residents, team members, and guests, including all injuries/incidents.
• Uphold and enforce proper security practices including appropriate key control procedures.
• Participate in the success of resident events, community programming, and local/non-profit programs as assigned.
• Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.
• Maintain and promote a reputation of excellence. Continuously work to improve community and company reputation scores.
• Implement new systems, programs, and procedures as directed by the company. Effectively and appropriately use company technology and software.
• Work collaboratively and respectfully with peers, other team members, and departments.

Requirements

• Minimum 3 years of related maintenance experience, preferably at a supervisory level.
• Relevant professional certifications such as CPO and CAMT preferred.
• Experience successfully leading a team with the ability to source, interview, and manage employee performance.
• High level of competency and efficiency in all aspects of maintenance operations including electrical, plumbing, pool maintenance, appliance repair, carpentry, and painting.
• Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
• Ability to provide exceptional customer service to address the needs of residents in a friendly and professional manner.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook) and property management software, preferably Yardi.
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Valid driver's license required.
• Must be 18 years of age or older.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.