Maintenance Supervisor II (Island Palm Communities)

Responsibilities

• Participate in hire, termination, performance management and progressive discipline in coordination with DOM and HR.
• Train, coach and mentor team members.
• Schedules and adjusts technician’s daily work load.
• Aid in coordination of technician training and truck stock inventories.
• Maintain a close and highly responsive relationship to the day-to-day activities of the technicians, subcontractors, and residential service coordinators to facilitate the service and COM requirements for the location assigned.
• Adjust technician’s schedules as needed to complete all work requests in a timely manner.
• Develop and support technicians.
• Aid in the coordination of technician training, truck stock inventories, vacation planning, and company meetings.
• May be responsible for duties of Maintenance Technicians, Service Order Coordinators, COM coordinators and other Field Supervisors in their absence or as required.
• Perform Quality Control checks for service request process for technician and subcontracted work to ensure time and quality expectations are met.
• Perform Quality Control checks throughout the COM process for technician and subcontracted work to ensure time and quality expectations are met.
• Service Order Coordination includes investigation resident complaints and resolve when possible and coordinating subcontractor work and schedule specialty work to be performed outside of the normal appointment system.
• COM Coordination includes scope and identify tasks required for COM including estimating time and cost to complete repairs, coordinating contractor work.
• Respond to service calls, complete COM work and other property maintenance requirements.
• Resolution of any maintenance related issues with residents concerning maintenance department and condition of the home. Elevate issue up to supervisor as needed.
• Participate in the on-call rotation as a supervisor.

Requirements

• High School diploma or GED.
• 3 - 5 years of required work experience.
• Less than 1 year of required supervisory experience.
• General knowledge of HVAC, electrical, plumbing, and appliances.
• Experience with computer systems, particularly Microsoft Office applications.
• Excellent customer service skills.
• Availability for on-call activity during off-hours for urgent needs.
• Solid verbal and written communication skills.
• Ability to supervise and work with a diverse group of people and personalities.

Qualifications

• Vocational or Technical training.
• Carpentry, painting, plumbing, electrical, HVAC or appliance certifications (preferred).

Pay

This position pays an annual salary of $67,911.06 per year.

Schedule

This position typically works: Monday through Friday, from 7:00 AM to 3:30 PM, with a 1-week on-call rotation every 13 weeks.