Maintenance Supervisor for Apartment Community

Overview

This role provides leadership and direction for the maintenance staff to maintain the community. Key responsibilities include overseeing assets, managing repairs, apartment make-readies, preventative maintenance, supporting renovation projects, maintaining inventory, and budget monitoring.

Responsibilities

• Ensure a positive move-in experience for new residents by coordinating with the Assistant Manager to ensure vacant units are ready, clean, and welcoming.

• Determine and communicate weekly Apartment Make-Ready and Service Request Schedules to the maintenance and leasing teams.

• Follow up with residents regarding repeat service requests, concerns, or negative technician feedback.

• Guide residents on community rules and regulations as needed.

• Maintain common areas, execute plans for hazardous weather, and ensure work areas and maintenance shops are organized and clean.

• Support sister properties as needed and complete move-out inspections, damage assessments, and make-ready activities.

• Complete repairs and replacements for major appliances, carpets, and other maintenance requests, ensuring compliance with community standards.

• Coordinate and schedule maintenance tasks, monitor completion of Service Requests, and provide immediate assistance and instruction as needed.

• Conduct employee performance evaluations, provide training, and assist in recruitment and evaluation of potential new hires.

• Manage vacant apartments for move-in, utilizing a Make Ready board to communicate schedules and manage details.

• Implement preventive maintenance programs, coordinate supply and equipment needs, and maintain maintenance supplies within budget.

• Participate in property safety audits, identify hazards, and secure storage/pool areas.

• Work with the Community Manager to complete move-out inspections, determine make-ready needs, and ensure all repairs/replacements are completed.

• Provide initial safety and equipment training for new employees and tour the property daily to identify maintenance and liability hazards.

• Assist in determining needs for the next fiscal year's budget and provide input in determining needs for the next fiscal year's budget.

Qualifications

• Must maintain a professional and courteous manner with residents and visitors.

• Strong professionalism, communication, and “people” skills.

• Well organized with ability to prioritize and multi-task.

• Attention to detail.

• Team-oriented with ability to work independently on occasion.

• Computer skills, including Microsoft Word and Excel, and knowledge of Internet, Email, and Social Media.

• Willingness to travel across the community with own vehicle.

• Must have own tools and be HVAC certified.

• Master certification in other technical skills preferred but not required (electrical, plumbing, etc.).

Benefits

• Competitive pay based on experience and knowledge.

• Employer pays 50% of Health Insurance Premium for employees.

• FREE Dental and Vision insurance.

• Life, short-term disability, and other insurances available.

• 401K Retirement plan with up to 4% company match.

• 8 Paid Holidays.

• PTO after 3 months.

• 40 Hours paid vacation after 1 year.

• Apartment discount available once you complete 90 days probationary period.