Maintenance Supervisor - Columbus, OH

About the role

The Maintenance Supervisor position at NRP Group is a critical role within the community management team. This position reports directly to the Community Manager and is responsible for overseeing all physical aspects of the apartment community.

Responsibilities

• Direct and oversee all aspects of maintenance of the community
• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
• Maintain accurate records for all required reporting and record keeping outlined by NRP policy
• Walk the property daily to uphold curb appeal and monitor safety issues
• Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
• Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
• Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget
• Cookordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
• Complete all service requests and apartment turnovers in line with NRP policy and procedure
• Supervise use of property golf carts and all other major tools and equipment when applicable
• Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
• Conduct and document monthly safety meetings including procedures, training, safety equipment, MSDA and use of equipment
• Complete other duties as required

Essential Functions

• Complete service requests from residents and team members in a timely fashion, in accordance with company policy
• Ensure excellent customer service with courteous and professional attitude toward all customers and team members
• Audit key tracking system daily and weekly
• Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary

Personal Development

• Support and assist Community Manager and Recruiting Department with new hire selection
• Train, coach, and mentor team members, ensuring appropriate training is received
• Create a team environment: hold weekly team meetings; manage by goals, open communication
• Generate work and on-call schedule for service employees
• Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy
• Provide recommendations for compensation adjustments, promotions, and terminations

Skills & Abilities

• Education: High school diploma or equivalent; CFC Universal Certification; sufficient knowledge to thoroughly complete maintenance assessment up to the standard of a Maintenance Supervisor
• Experience: At least 5+ years of experience maintenance and repair for apartment communities
• Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi
• Experience preferred
• Other Requirements: Valid Driver’s License and reliable transportation