Maintenance Supervisor - Brand New Apartment Community!

About the role

Oversee all aspects of site maintenance for a new-construction 100–300-unit apartment community. Provide leadership, guidance, and operational oversight for a maintenance team of 1–5 associates, ensuring work is completed efficiently, safely, and to company standards. The ideal candidate is a service-oriented, hands-on leader who is self-motivated, dependable, and committed to maintaining a high-quality living environment for residents.

Responsibilities

• Maintain the physical integrity of the community through proactive maintenance, early identification of potential issues, and effective problem resolution.
• Complete the most demanding and technical service requests.
• Ensure 30-minute response time to emergency service requests and property disasters (fires, floods, freezes, etc.).
• Ensure the property meets or exceeds 7-day turnover and 48-hour work order goals.
• Complete and oversee all work orders and turnovers; accurately assess maintenance requirements and timelines to ensure completion in accordance with Renewing Management standards.
• Arrange contract services when necessary.
• Walk units weekly to monitor progress and well-being.
• Plan, schedule, and complete the preventative maintenance program.
• Assist the Property Manager in recruiting and interviewing potential team members.
• Periodically check the work progress of each maintenance employee, provide immediate assistance and feedback, and relay performance feedback to the Property Manager.
• Call out specialty trades (plumbers, electricians, etc.) once appropriate authorization has been granted.
• Collect subcontractor bids, schedule subcontractor activities, and inspect all subcontractor work, holding them accountable to the agreed-upon scope of work.
• Identify and correct hazardous community conditions; ensure safety protocols are followed.
• Maintain adequate inventory levels and order all materials for the property to operate effectively.
• Provide great customer service to residents.
• Ensure the maintenance shop is well organized and adequately stocked.
• Ensure employees have adequate hand tools to conduct work.
• Fill in for missing maintenance personnel when needed.
• Inspect buildings and grounds for deferred maintenance and repair.
• Ensure EPA regulations are followed.
• Other duties as assigned.

Requirements

• High school diploma or equivalent is required; some college or advanced technical training is preferred.
• 3 to 5 years of maintenance experience is required.
• EPA Type II certification is required.
• On-call availability on nights and weekends.
• Great mechanical aptitude in appliance repair, plumbing systems, HVAC systems, electrical systems, etc.
• Ability to communicate effectively and courteously with residents, staff, and vendors.
• Ability to lead and direct others, self-direct, and prioritize activities.
• Positive, can-do attitude.
• Ability to work in adverse weather conditions.
• Must possess hand tools necessary to do the job.

Physical Requirements

• Constant need (66% to 100% of the time):
  • Walking/Standing/On Feet: Move around to different apartment units for routine maintenance/repairs.
  • Bend/Stoop/Squat/Kneel: Perform routine maintenance/repairs, pick up tools and needed equipment.
  • Climb Stairs: Complete service requests and make-ready needs for 2nd and 3rd floor apartments.
  • Push or Pull: Move equipment, appliances, open and close doors, etc.
  • Reach Above Shoulder: Perform routine maintenance/repairs, stock and remove equipment.
  • Climb Ladders: Perform routine maintenance/repairs.
  • Grasp/Grip/Turning: Handle tools and equipment, perform routine maintenance/repairs.
  • Finger Dexterity: Handle tools and equipment, perform routine maintenance/repairs.
  • Writing: Inventory maintenance, complete requisition requests and required maintenance reports.
  • Lifting/carrying: Transporting and moving supplies (replacement parts, ladders, etc.). Over 150 lbs. (rare need, less than 1% of the time, often with assistance); 75–150 lbs. (occasional need, 1% to 33% of the time); 25–75 lbs. (frequent need, 33% to 66% of the time); 1–25 lbs. (constant need, 66% to 100% of the time).
  • Vision: Document maintenance, complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction, and see small detail when performing routine maintenance duties.
  • Hearing: Communicate with assistants, office staff, vendors, and residents; use listening skills to diagnose needed repairs.
  • Speaking: Verbally communicate with assistants, office staff, vendors, and residents.
• Frequent need (33% to 66% of the time):
  • Vision: See things clearly beyond arm’s reach, such as overseeing assistants and observing problems throughout the property.
  • Driving/Traveling: Utilize personal transportation to pick up replacement parts and supplies from vendors; rotating on-call status may require expedient travel to assigned property at a moment’s notice. Pickups and deliveries to the corporate office may be required. Must have reliable transportation.
  • Work Environment: Work outdoors in all conditions, often for extended periods; work in awkward and confining positions.
• Occasional exposure (1% to 33% of time):
  • Paint fumes, solvents, adhesives (e.g., apartments during/after make-ready).
• Reasoning Development: High. Must apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

Oversee a team of 1 to 5 individuals.

Benefits

• Competitive base salary with bonus potential.
• Paid time off and paid holidays.
• Free base rent for homes or apartments managed by Renewing Management.
• Optional medical, dental, and vision insurance coverage.
• 401(k) plan with 4% employer contribution.