Maintenance Supervisor - Bowery West

Job Responsibilities

• Executes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals.
• Serves as a key point of contact for prospective residents, guiding them through the leasing process with professionalism and a deep understanding of the community’s lifestyle offering.
• Supports resident satisfaction throughout the lease term and proactively manages lease renewals in alignment with Active Adult best practices.
• Performs all sales and leasing activities to achieve the property’s revenue and occupancy goals by greeting and qualifying prospects, conducting property tours and showing apartments, continuing the relationship with prospects, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
• Collaborates with the Lifestyle Coordinator to enhance resident engagement.
• Follows up with prospects and new residents within 24 hours to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
• Documents all follow up and classes leads during the lifecycle of the sales process.
• Executes and performs activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time, following the AA renewal playbook.
• Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Demonstrates customer services skills by treating residents, prospects, guests, and others with respect, answering questions, and responding sensitively to complaints about maintenance services.
• Interacts with all residents and acknowledges them by name.
• Attends community and networking events, aligns with local associations and community organizations, and participates in outreach marketing efforts to drive traffic to community and generate viable referral sources and new business leads, ensuring Greystar AA outreach expectations are consistently met.
• Completes various financial, administrative, and other reports and analysis, and performs other duties as assigned or necessary.
• Assists Lifestyle Coordinator by attending and assisting with the setup of events as required.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
• 1-3 years minimum of relevant experience in the application and usage of a sales, marketing, internet and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.
• Maintains mathematical skills necessary to process sales conversions.
• Ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.

Qualifications

• Proficiency in word processing, spreadsheet, property management applications, and database management programs in order to complete required reports and documents.
• Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances.
• Ability to adapt to specific markets and professionals to ensure your sales message is received appropriately.

Skills

• Customer Focus
• Decision Quality
• Resourcefulness
• Situational Adaptability
• Interpersonal Savvy
• Being Resilient