Maintenance Supervisor

About Us

Whitman Family Development is a family-owned real estate company specializing in high-end retail, management, and leasing. The company owns and operates Bal Harbour Shops, a historic luxury shopping destination known for its curated retail and strong emotional connection to tenants and customers.

About the Role

The Maintenance Supervisor oversees all maintenance operations for Bal Harbour Shops, ensuring the property meets the highest standards of appearance, safety, and functionality. This role provides leadership to the maintenance team, coordinates vendors and contractors, and collaborates with property management to support luxury retailers and deliver an exceptional guest experience.

Responsibilities

• Lead and supervise maintenance staff, including technicians, painters, and custodial personnel
• Ensure buildings, common areas, storefront exteriors, hardscape, lighting, and infrastructure meet luxury standards
• Develop and execute preventive maintenance programs for HVAC, electrical, plumbing, irrigation, and structural systems
• Oversee daily work orders, inspections, and emergency response efforts
• Coordinate and manage third-party vendors, contractors, and service providers
• Conduct regular property inspections to identify maintenance needs, safety issues, and aesthetic improvements
• Ensure compliance with OSHA standards, local codes, and property safety policies
• Support tenant build-outs, move-ins, and ongoing maintenance coordination
• Respond to after-hours emergencies
• Maintain accurate maintenance records, logs, and reports
• Collaborate with directors, security, landscaping, and janitorial teams
• Uphold the prestige, cleanliness, and visual excellence of the shopping center

Requirements

• High school diploma or equivalent required; technical training or associate degree preferred
• Minimum of 5–7 years of commercial property maintenance experience, including 2–3 years in a supervisory role
• Experience in luxury retail, hospitality, mixed-use, or Class-A commercial properties preferred
• Strong knowledge of HVAC, electrical, plumbing, irrigation, and lighting systems
• Proven leadership and team management skills
• Strong problem-solving and decision-making abilities
• Excellent communication and interpersonal skills
• Proficiency with maintenance management systems (CMMS) and basic computer applications

Physical & Work Requirements

• Ability to walk the property for extended periods
• Ability to lift up to 50 pounds and perform hands-on tasks as needed
• Comfortable working outdoors in varying weather conditions
• Ability to work flexible hours, including nights, weekends, and on-call shifts
• Position requires standing, walking, bending, twisting, and stretching
• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl
• Ability to push and pull up to approximately 40-50 lbs of drag weight without assistance
• Exposure to all weather conditions

Preferred Qualifications

• Professional certifications such as CFM, CPM, HVAC, or electrical licenses
• Bilingual abilities a plus
• Valid driver’s license