Maintenance Supervisor

About the Role

Responsible for ensuring overall property maintenance needs are completed in a timely and efficient manner while decreasing costs and staying within budget. Develops, mentors, and leads a high-performing and cohesive Maintenance Team.

Supervisory Responsibilities

• Recruits, interviews, hires, and trains new staff.
• Manages Maintenance Technicians, Housekeepers, Groundskeepers, and Porters.
• Delegates team schedules and prioritizes daily maintenance, including work orders, turns, pools, and general grounds keeping.
• Monitors all maintenance projects through completion, ensuring appropriate follow-up communication and documentation.
• Delegates tasks to maximize team efficiency.
• Ensures projects are completed on or before scheduled dates.
• Maintains appropriate staffing levels, including "on-call" scheduling.
• Evaluates employee performance annually and provides ongoing constructive feedback.
• Coaches and mentors team members for career advancement.

Responsibilities

Maintenance Management

• Ensures maintenance requests are addressed within 48 hours.
• Ensures "turns" are completed the day prior to resident move-in.
• Decreases costs per unit year-over-year in: Repairs & Maintenance, Clean & Make Ready, Recurring Replacements.
• Reduces utility costs by following Section 13E (Utility and Energy Conservation) of the Policies and Procedure Manual.
• Completes inspections, service requests, repairs, and maintenance as a working supervisor.
• Maintains competency in: Plumbing, Heating and Cooling Systems, Pool Care and Maintenance, Painting, Carpentry, Roofing, Fencing.
• Ensures all property assets are properly secured (office, buildings, laundry, maintenance shops, common areas).
• Inspects buildings and grounds daily for safety and cleanliness.
• Maintains property curb appeal throughout the day.
• Monitors vendor performance and compliance with company guidelines.

Inventory Management

• Maintains a clean and organized shop area.
• Ensures appropriate inventory levels for timely completion of work orders and turns.
• Ensures maintenance orders stay within budget and by GL code.
• Submits all invoices to the Property Manager the day they are received.

Communication

• Maintains detailed daily communication with the Property Manager regarding staffing, inventory, safety, compliance, curb appeal, work orders, turns, resident concerns, and vendor performance.
• Communicates effectively and positively with residents to enhance satisfaction and retention.
• Conveys clear messages, ideas, and expectations to the Property Manager, maintenance team, and residents.

Compliance

• Adheres to the Policies and Procedures Manual, Fair Housing Laws, and OSHA Standards.
• Maintains and updates the MSDS binder.
• Ensures the maintenance team follows all safety standards, policies, and procedures.

Customer Service

• Maintains open, honest, and timely communication with residents regarding maintenance requests and concerns.
• Ensures all commitments to residents are fulfilled with appropriate follow-up.
• Ensures the maintenance team handles residents' property carefully and respectfully.

Requirements

• High school diploma or equivalent.
• At least two years of related experience.
• At least one year of management experience.

Skills

• Excellent verbal and written communication.
• Excellent customer service and organizational skills.
• Strong attention to detail and time management.
• Proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to function well in a high-paced or stressful environment.

Physical Requirements

• Must be able to lift up to 30 pounds at times.
• Must have reliable transportation, a valid Arizona driver’s license, and a clean driving record with personal auto insurance.