Maintenance Supervisor

About the role

The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes.

Responsibilities

• Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
• Projects a favorable image of the community to achieve property objectives and public recognition.
• Ensures consistency, follow-up, and follow through in dealing with residents on all matters.
• Enforces policies of the community that are delegated by Community Manager.
• Aids and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Coordinates, schedules, and responds to resident/management requests and work orders.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Inspects grounds, building, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns.
• Maintains preventative maintenance program that extends the life of the community while minimizing future repairs.
• Maintains well-organized and property stocked maintenance shop while adhering to safety standards and OSHA guidelines.
• Maintains hazard communications program; teaches and promotes safe work practices.
• Manages unit inspections.
• Responsible for key control of community.
• Maintains accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
• Manages and participates in on-call emergency at community.
• Plans for and utilizes property resources, equipment, and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
• Gives direction to and monitors maintenance, construction, and rehabilitation activities to ensure quality and expediency.
• Challenges all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Avanath standards.
• Monitors work progress of each maintenance staff on a daily basis; provides immediate assistance and instruction if needed.
• Provides input to the Community Manager regarding employee performance evaluations.
• Conducts and/or attends regularly scheduled Avanath safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
• Adheres to Property Management Rules, Regulations and Guidelines.
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Complies with Avanath’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.

Qualifications

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on-call and weekend work.

Skills

• Customer service skills.
• Customer relations.
• Leadership.
• Teamwork.
• Problem-solving.
• Communication.
• Organizational skills.
• Interpersonal skills.
• Customer service.
• Customer relations.
• Leadership.
• Teamwork.
• Problem-solving.
• Communication.
• Organizational skills.
• Interpersonal skills.

Benefits

We Offer Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.
Diversity & Inclusion Benefits Avanath Capital is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families.

Pay

$20—$25 USD

Schedule

Essential staff and may be required to report to work during inclement weather conditions. Frequent standing and walking. Reading, comprehending, writing, performing calculations, communicating verbally. May work in an elevated site, may walk on uneven ground. Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling. Maybe required to travel to sister communities to provide maintenance support.