Maintenance Supervisor

About the Role

The Maintenance Supervisor oversees day-to-day maintenance operations of an assigned property, ensuring the physical aspects meet company standards and applicable laws. This position handles quality control, purchasing, supply management, budgeting, risk management, and personnel administration.

Responsibilities

• Coordinates the day-to-day operations of the property.
• Assists the Community Manager with interviewing and hiring maintenance staff.
• Directs and supervises daily activities of the maintenance team, including planning work schedules, assigning tasks, monitoring progress, and appraising performance.
• Consults with the Community Manager to determine and implement associate performance actions (raises, promotions, discipline, terminations).
• Schedules, monitors, and performs semi-annual preventative maintenance and apartment turns.
• Leads on-site maintenance staff and participates in diagnosing and repairing HVAC, electrical, plumbing, swimming pool, carpentry, drywall, exterior structural issues, appliances, and other areas as needed.
• Manages and responds to resident maintenance issues promptly and professionally.
• Inspects apartments before and after move-in/move-out and after apartment turns.
• Performs regular property inspections to maintain cleanliness and proactively identify problems.
• Ensures swimming pool and fitness areas are inspected daily.
• Inspects buildings and grounds for safety and cleanliness, alerting the maintenance team to needed repairs.
• Manages vendor selection, relations, and contractor oversight to ensure quality performance.
• Obtains bids from outside contractors and oversees their work for completeness.
• Purchases maintenance supplies while controlling expenses through competitive bidding.
• Reviews, prepares, and submits property invoices accurately and in accordance with guidelines.
• Communicates with the Community Manager regarding overall maintenance functions.
• Ensures excellent customer service for prospective and current residents, promoting a quality living experience.

Requirements

• High School diploma or equivalent.
• Minimum 3 years of experience in property management maintenance, building maintenance, or a related trade.

Skills

• Ability to read, write, understand, and communicate in English.
• Working knowledge of Microsoft Word, Excel, and property management computer tracking systems.
• Proficiency with general office equipment (telephone, fax, printer, copier, key tracking system).
• Excellent customer service and interpersonal skills.
• Intermediate verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform basic mathematical functions.
• Understanding of federal fair housing laws and local housing provisions.
• Ability to multi-task and make quick, effective decisions.
• Problem-solving and analytical skills.
• Ability to handle stressful situations and defuse conflicts with difficult individuals.
• Contract negotiation skills.
• Ability to delegate, manage a team, conduct interviews, and train staff.
• Goal-setting and deadline management.
• Flexibility and creativity in various situations.
• Ability to maintain confidentiality.
• Valid driver’s license and automobile insurance.

Certifications

• EPA Certification, Type I and II.
• CPO (Certified Pool Operator) certification.
• HVAC Certification.
• Other state-required licenses or certifications.

Other Requirements

• Must maintain a professional appearance and comply with the prescribed uniform policy.
• Must adhere to all safety regulations, including the use of back braces, safety goggles, and gloves when appropriate.
• Regular and consistent attendance; overtime may be required.
• Ability to work weekends and non-traditional holidays.
• Must be reachable via phone or pager at all times, except during approved time off.
• Availability for on-call work or staffing shortages.
• Willingness to participate in social media content creation as needed.
• Some travel may be required.

Physical Demands

• Standing, walking, and/or sitting for extended periods.
• Frequent climbing, reaching, and use of fingers.
• Moderate stooping, kneeling, crawling, pushing, pulling, lifting, and talking/hearing.
• Substantially recurring movement of fingers, hands, wrists, legs, and feet.
• Pronounced visual acuity (near and far) and field of vision.
• Ability to judge distances and spatial relationships.
• Ability to identify and distinguish colors and odors.
• Ability to lift and/or move over 100 pounds.
• Ability to use standard maintenance equipment.

Mental Functions

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under moderate supervision.

Work Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures vary by region).
• Exposure to noise, vibrations, atmospheric conditions, and confined or restricted spaces.

Hazards

• Potential exposure to communicable diseases through frequent public contact.
• Possible exposure to short-tempered or aggressive individuals.
• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.