Maintenance Supervisor

Description

Are you a hands-on maintenance leader who takes pride in developing people, solving problems, and delivering an exceptional resident experience? As Maintenance Supervisor, you are responsible for leading the maintenance operation at your community or communities. While remaining an active, hands-on technician, you will supervise the maintenance team, establish accountability, coordinate daily operations, and partner closely with the Property Manager to deliver an exceptional resident experience. This role blends technical expertise with leadership and operational oversight to ensure the property is safe, well maintained, and operating efficiently.

What will you do?

• Exemplify the core values of Be Kind, Be Flexible, Own It, and Always Improve.
• Oversee the day-to-day maintenance operations for assigned property or properties while directly performing a wide range of maintenance repairs.
• Serve as the primary maintenance partner to the Property Manager, proactively communicating priorities, staffing needs, property concerns, resident issues, and project updates to ensure alignment between maintenance and leasing operations.
• Perform a variety of maintenance work including plumbing, appliances, electrical, mechanical, HVAC, and minor roofing repairs; determine when specialized work should be outsourced to qualified vendors.
• Lead, coach, support, and hold accountable one or more maintenance technicians by providing training, troubleshooting assistance, work prioritization, regular feedback, and opportunities for professional growth.
• Lead by example by maintaining high standards for safety, quality, customer service, and productivity while working alongside the maintenance team.
• Partner with the Regional Maintenance Manager to execute preventative maintenance programs, maintain safety standards, oversee capital projects, and manage maintenance expenses.
• Aid the Property Manager in selecting, coordinating, and evaluating third-party vendors.
• Oversee apartment turns, including direct participation in unit preparation, coordinating subcontractors, obtaining bids, and completing small renovation projects.
• Maintain maintenance expenses and identify opportunities to improve operational efficiency while managing costs responsibly.
• Deliver exceptional customer service by responding promptly to maintenance requests, communicating effectively with residents, and accurately documenting work performed, time, and expenses.
• Conduct regular property inspections to identify safety concerns, preventative maintenance needs, and opportunities to improve the appearance and condition of the community.
• Pivot, roll up your sleeves and jump in where needed!

Why should you work here?

• Competitive Pay.
• Medical, Dental, Vision, and Life Insurance.
• Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts.
• 401(k) Retirement Plan with Match.
• Paid Vacation, Sick Leave, and Holiday Pay.
• Company events to promote team cohesion.
• Wellness Days to focus on being your best self.
• The opportunity to work for a growing organization where you are valued and can have a direct impact.
• Quarterly off-site meetings with your manager to celebrate wins, issue solve, and ensure you are set up for success.

Requirements

• Minimum of 4 years of maintenance experience, with at least 1 year in residential maintenance, property management, or the real estate industry.
• One year of people management experience (preferred).
• HVAC certification (preferred).
• A High School Diploma or GED.
• A valid Driver’s License with at least 2 years of driving history and the ability to successfully pass MVR background requirements according to company insurance driving policy.
• Proficiency with relevant technology (e.g. Microsoft Office, AppFolio, Outlook) and can easily adapt to change.
• Superior attention to detail, high energy, and a positive attitude.
• Ability to work independently as well as to work closely with other team members.
• Embody our core values: Be Kind, Be Flexible, Own It, and Always Improve.

Some Additional Things You Will Need

• Dependable transportation.
• Availability to work longer hours and weekends during department and company peak seasons.
• The ability to complete the physical functions of the position.

Additional Information

Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training!).

Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have a more than 10-year track record in value-add projects, development, student housing, and build-to-rent communities. With a portfolio of approximately 6,000 units and $900 million in assets under management, Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky. We are actively expanding into additional Midwest markets.

We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role.

Depending on the role requirements, offers of employment may be contingent upon one or more of the following: employment history verification, criminal background check, motor vehicle record check, education verification, or credit check.

Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals.

If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.