Maintenance Supervisor

About the Role

We’re looking for a talented Maintenance Supervisor who will be responsible for the day‑to‑day maintenance operations and physical upkeep of the assigned property, ensuring compliance with Avenue5 policies, standards, and all local, state, and federal regulations. The role includes risk‑management oversight, budget responsibility, and collaboration with the maintenance team to meet service requests and unit make‑ready standards.

Responsibilities

• Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make‑ready standards, are met.
• Review and track progress of service requests and identify chronic maintenance issues.
• Respond to maintenance‑related issues promptly, following Avenue5 Policy and Practices, while maintaining a professional demeanor.
• Perform repairs to electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance as dictated by state guidelines.
• Carry out general carpentry duties including wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair.
• Conduct proactive preventative maintenance such as siding, painting, lighting, sprinkler, pool, golf‑cart, elevator, and more.
• Ensure work order system accuracy by verifying all orders are completed timely to company standards and resident satisfaction.
• Inspect property grounds, buildings, and common‑area amenities daily to maintain safety, cleanliness, and identify needed repairs or replacements.
• Oversee and assist with property emergencies (snow, inclement weather, fires, floods).
• Communicate promptly with the property manager regarding all maintenance issues.
• Observe and promote safety and risk management in accordance with local, state, federal, and company regulations.
• Monitor response times for emergency on‑call/after‑hours assignments and address issues as needed; participate in on‑call rotation.
• Promote customer satisfaction by maintaining high standards of cleanliness and curb appeal; interact courteously with current and potential residents.
• Foster positive, collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre‑move‑in and post‑move‑out apartment inspections and ensure timely, quality unit turns.
• Mentor the maintenance team and maintain a professional demeanor and appearance.
• Administer the company risk‑management program.
• Complete special projects as assigned by the maintenance supervisor or property manager.
• Solicit and monitor suppliers and contractors for compliance with company policy.
• Work with the property manager to ensure team and property compliance with company, ownership, state, and federal policies and standards.
• Walk the property weekly with leadership to collaborate on challenges and operations.
• Ensure maintenance costs remain within the allotted property budget and provide input for future budgets.
• Perform other duties as assigned by property leadership.

Qualifications

• High school diploma or equivalent (required).
• At least three years of experience in the property management industry or a directly related field.
• General maintenance and carpentry skills.

Skills and Requirements

• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Proficiency with general office equipment (telephone, fax, printer, copier, key‑track system).
• Excellent customer service and interpersonal skills.
• Strong organizational and time‑management abilities.
• Ability to multi‑task and perform basic mathematical functions.
• Capability to cope with and defuse situations involving angry or difficult people.
• Maintain confidentiality.
• Professional appearance and compliance with prescribed uniform policy.
• Compliance with all safety requirements.
• Completion of Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Benefits

• Physical wellness: Medical, dental, vision, and mental health coverage options.
• Financial wellness: Competitive pay plus basic life insurance and matching 401(k) contributions.
• Mental and emotional wellness: Generous time‑off plan including 10 paid holidays, a community service day, and your birthday.
• Perks and more: Mentoring, professional development, discounts, tuition reimbursement, and a robust recognition program.

Core Beliefs

• Put people and partnerships first.
• Empower associates.
• Focus on solutions.
• Champion ideas that accelerate success.
• Deliver proof over promises.

Award‑Winning Culture

• Top 15 national finalist on the Best Places to Work Multifamily™.
• Certified as a Great Place to Work® since 2017.
• Listed as one of the Best Workplaces in Real Estate™.
• Ranked second on the 100 fastest‑growing private companies in Washington by The Puget Sound Business Journal.
• Ranked 6 on the 2026 National Multifamily Housing Council (NMHC) Top 50 Managers List.