Maintenance Supervisor

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role

The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move‑in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property.

Must possess a strong sense for creating community, the drive to go the extra mile, and an authentic, professional attitude when resolving resident and staff concerns. Demonstrates active listening, seeks resources throughout the organization, and ensures each resident and staff member feels seen, heard, and valued.

Qualifications

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on‑call and weekend work.

Key Accountabilities

Resident Relations & Customer Service

• Treat residents and others with respect, answer questions, respond sensitively to complaints, and assign work orders efficiently.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Ensure consistency, follow‑up, and follow‑through in dealing with residents on all matters.
• Enforce community policies delegated by the Community Manager.
• Assist and complete work orders from resident requests, diagnosing defects and making repairs in accordance with policies, procedures, safety standards, and code requirements.

Maintenance Management

• Coordinate, schedule, and respond to resident/management requests and work orders.
• Ensure all repairs and replacements are necessary for community common areas and units.
• Support cost‑cutting and expense control programs by fixing rather than replacing parts when possible.
• Inspect grounds, building, and other community features daily to identify and correct hazardous conditions.
• Manage and order maintenance supplies inventory while adhering to budget guidelines.
• Maintain a preventative maintenance program that extends the life of the community.
• Maintain a well‑organized, properly stocked maintenance shop in compliance with safety and OSHA guidelines.
• Maintain hazard communications program; teach and promote safe work practices.
• Manage unit inspections and key control of the community.
• Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make‑ready status, work in progress, etc.
• Manage and participate in on‑call emergencies.
• Plan for and utilize property resources, equipment, and supplies economically by obtaining bids/pricing from vendors.
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.

Staff Leadership

• Challenge team members to achieve higher performance by establishing and communicating goals.
• Develop standards for cleanliness and appearance of grounds, amenities, building exteriors, units, and common areas.
• Under the direction of the Community Manager, supervise, train, and schedule maintenance staff.
• Monitor daily work progress of maintenance staff; provide assistance and instruction as needed.
• Provide input to the Community Manager regarding employee performance evaluations.
• Conduct and attend regularly scheduled Avanath safety meetings; ensure MSDS sheets are current and accessible; stay up‑to‑date on OSHA and other safety laws.

Adherence to Property Management Rules, Regulations, and Guidelines

• Practice proper safety techniques and immediately report equipment malfunctions, injuries, or safety issues.
• Comply with Avanath’s safety and risk‑management policies, attend routine safety meetings, complete required training, and report accidents promptly.
• Follow established policies and procedures, monitor compliance with regulatory requirements, and report violations.
• Conduct all business in accordance with company policies, Fair Housing, ADA, and other applicable laws.

Physical Demands & Working Conditions

• Essential staff; expected to report to work and adhere to safety and business protocols.
• May be required to work during inclement weather.
• Frequent standing and walking.
• Reading, comprehending, writing, performing calculations, and communicating verbally.