Maintenance Supervisor

About the Role

The Service Manager is a hands-on supervisor responsible for leading the efforts of the service team to ensure the community is in top condition. All employees are expected to demonstrate leadership, commitment, and integrity.

Measures of success include resident feedback on quality and timeliness of services provided, as well as resident turnover.

Responsibilities

• Supervise and schedule maintenance activities for the community and maintenance staff.
• Communicate assignments and major tasks to maintenance staff.
• Complete and evaluate the daily/weekly completion of all work orders.
• Monitor and maintain required permits for operating the property (e.g., pool, elevator).
• Assist the Community Manager with supervising all work by outside contractors.
• Ensure all equipment is operated safely.
• Create schedules and be available for "on-call" after-hours, weekend, and holiday emergencies.
• Inspect each vacant unit during and after make-ready activity.
• Coordinate, schedule, and respond to work orders; assign priorities and tasks to maintenance staff.
• Repair/replace appliances, plumbing systems, AC/heating/electrical systems as needed.
• Perform regular maintenance requests and replace unit materials.
• Identify and schedule preventative maintenance (e.g., filter changes, power washing).
• Develop and enforce maintenance schedules among staff.
• Order supplies and manage the maintenance budget.
• Assist the Community Manager in the budget process, including ordering materials and supplies.
• Obtain approval for major expenses and unbudgeted items; monitor expenditures and implement corrective actions.
• Manage community maintenance personnel, including hiring, mentoring, and performance reviews.
• Ensure staff receives safety orientation and annual safety training.
• Report worker’s compensation issues and employee incidents immediately.
• Coordinate orientation and ongoing training programs for community staff.
• Complete performance reviews and make recommendations for salary increases or advancement.
• Manage time off for the community management team and submit payroll for processing.

Requirements

• High school diploma or GED.
• Minimum three years of general residential maintenance experience (unless promoted from within).
• Working knowledge of HVAC, plumbing, electrical, fire protection, and energy management systems.
• Certifications/licenses as required by local, state, or other regulations (e.g., EPA Section 608, Type II or Universal; Certified Pool Operator, Type I). If not possessed, must obtain within 12 months of employment.
• Reliable transportation, auto insurance, and a valid driver’s license.
• Strong communication and customer service skills.
• Ability to work on-call as scheduled, including weekends and after-hours.

Preferred Qualifications

• Two years’ supervisory experience.
• Bilingual or multilingual skills.

Skills

• Language Skills: Ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Mathematical Skills: Ability to perform basic arithmetic (addition, subtraction, multiplication, division) and compute rates, ratios, and percentages.
• Reasoning Ability: Ability to apply common sense to carry out instructions and solve problems involving concrete variables.
• Computer Skills: Proficiency in Microsoft Word and Outlook; experience with internet searches, online calendars, and databases.

Competencies

• Productivity: Dependability, initiative, integrity, and effective planning/organizing.
• Customer/Resident Focus: Prompt response to resident needs, soliciting feedback, and maintaining confidentiality.
• Decision Making: Willingness to make decisions, sound judgment, problem-solving, and timely decision-making.
• Business Skills: Analytical reasoning, effective communication, quality focus, and productivity.
• Job Skills: Attendance/punctuality, continuous learning, job knowledge, and adaptability to technology.
• Teamwork: Conflict resolution, cooperation, collaborative leadership, and achievement-oriented leadership.

Physical Demands

• Frequently required to walk, bend, stoop, squat, kneel, climb stairs/ladders, and reach above shoulders.
• Must be able to push, pull, grasp, grip, and use finger dexterity for maintenance tasks.
• Ability to talk and hear for interactions with residents, management, and visitors.
• Lifting Requirements:
  • 1–25 lbs.: Constant need (50–100% of the time).
  • 25–75 lbs.: Frequent need (33–50% of the time).
  • 75–150 lbs.: Occasional need (1–33% of the time).
  • Over 150 lbs.: Rare need (less than 1%), with assistance and equipment.
• Personal protective equipment (e.g., back brace, steel-toe shoes) required when needed.
• Vision Requirements: Close vision, color vision, depth perception, and ability to adjust focus for maintenance, inspections, and data entry.
• Speaking and Hearing Requirements: Ability to communicate verbally via telephone and in person for receiving information and direction.

Schedule

May be scheduled for morning, afternoon, or evening shifts during the regular workweek and on weekends. On-call availability required for after-hours, weekend, and holiday emergencies.

Travel

Some travel between communities may be required.

Work Environment

Frequently exposed to fumes, airborne particles, moving mechanical parts, and vibration. Occasionally exposed to extreme weather conditions. Noise levels can be loud at job sites.