Maintenance Supervisor

About the role

The Maintenance Supervisor is responsible for overseeing all maintenance operations within the community, including service requests, preventative maintenance, personnel management, compliance with safety standards, and customer service.

Responsibilities

• Regular/daily onsite attendance is required
• Coordinate, schedule, and respond to resident/management requests and work orders
• Ensure all repairs and replacements necessary for community common areas and units
• Inspect grounds, buildings, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns
• Manage and order maintenance supplies inventory while adhering to budget guidelines set by the Community Manager
• Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs
• Maintain a well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines
• Maintain hazard communications program; teach and promote safe work practices
• Participate in unit inspections as requested
• Responsible for essential control of community
• Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
• Affordable upkeep, maintenance, and cleaning of office, common areas, and model unit
• Participate in on-call emergency at community
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.)
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)
• Personnel Management
• Under the direction of the Community Manager, supervises, trains, and schedules maintenance activities for maintenance staff
• Check the work progress of each maintenance staff daily; provide immediate assistance and instruction if needed
• Provide Community Manager input regarding employee performance evaluations
• Promote harmony and quality job performance of staff through support and effective leadership
• Customer & Resident Relations
• Manage excellent customer service and monitor service request turnaround and responsiveness
• Projects a favorable image of the community to achieve property objectives and public recognition
• Ensure consistency in dealing with residents on all matters
• Enforce policies of the community that the immediate supervisor delegates

Requirements

• High School Diploma or Equivalent
• EPA & CPO certification required; HVAC desired
• Ability to understand and perform all on-site software functions; basic computer skills required
• Must have basic knowledge of Fair Housing Laws and OSHA requirements
• Physical Requirements
• MS @ Small – Mid Sized Properties with smaller staff: Regularly required to move about to accomplish tasks or move from one worksite to another, communicate with others to exchange information, use wrists, hands, and fingers in repeating motions, identify and inspect objects and areas, assess the accuracy, neatness, and thoroughness of work assigned, and be able to work overtime, weekends, and night hours (on-call property emergencies).
• MS @ Large Sized Properties with large staff: Regularly required to move about to accomplish tasks or move from one worksite to another, communicate with others to exchange information, identify and inspect objects and areas, and assess the accuracy, neatness, and thoroughness of work assigned.
• Frequently required to move self into different positions to accomplish tasks in various environments, including tight and confined spaces, traverse flat and uneven terrain, ascend and descend stairs, ladders, ramps, step stools, etc., work in an overhead position and/or reach, operate machinery and power tools, operate motor vehicles and/or golf carts, adjust and move objects of 100+ lbs. in all directions, lift and place objects of 100+ lbs., exposed to outdoor weather elements (wind, precipitation) including low and high temperatures, and exposed to hazardous chemicals.
• Occasionally required to remain in a stationary position, such as standing or sitting, for prolonged periods.
• License/equipment
• Must have reliable transportation due to the emergency on-call requirement.

Qualifications

• High School Diploma or Equivalent
• EPA & CPO certification required; HVAC desired
• Ability to understand and perform all on-site software functions; basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements
• Physical Requirements: Regularly required to move about to accomplish tasks or move from one worksite to another, communicate with others to exchange information, identify and inspect objects and areas, assess the accuracy, neatness, and thoroughness of work assigned, and be able to work overtime, weekends, and night hours (on-call property emergencies).
• License/equipment: Must have reliable transportation due to the emergency on-call requirement.

Skills

• Strong organizational and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of safety standards and OSHA regulations
• Proficiency in Microsoft Office Suite

Benefits

• Medical, dental, vision, life, accidental, and disability insurance
• 401K with employer matching
• Commission and performance bonuses, when applicable
• Paid sick days and company holidays

Pay

$41 per hour to $46 per hour

Schedule

This is a safety-sensitive position and may be subject to additional compliance requirements.