Maintenance Supervisor
About the role
The Maintenance Supervisor is responsible for all maintenance operations of the community, including service requests, preventative maintenance, personnel management, compliance with safety standards, and customer service. The Maintenance Supervisor works alongside the Community Manager in ensuring the responsibility of overseeing the activities of assigned staff and vendors to ensure the maintenance of the property.
Responsibilities
- Regular/daily onsite attendance is required
- Coordinate, schedule, and respond to resident/management requests and work orders
- Ensure all repairs and replacements necessary for community common areas and units
- Inspect grounds, buildings, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns
- Manage and order maintenance supplies inventory while adhering to budget guidelines set by the Community Manager
- Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs
- Maintain a well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines
- Maintain hazard communications program; teach and promote safe work practices
- Participate in unit inspections as requested
- Responsible for essential control of community
- Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
- Aid in the general upkeep, maintenance, and cleaning of office, common areas, and model unit
- Participate in on-call emergency at community
- Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.)
- Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)
- Personnel Management
- Under the direction of the Community Manager, supervises, trains, and schedules maintenance activities for maintenance staff
- Check the work progress of each maintenance staff daily; provide immediate assistance and instruction if needed
- Provide Community Manager input regarding employee performance evaluations
- Promote harmony and quality job performance of staff through support and effective leadership
- Customer & Resident Relations
- Manage excellent customer service and monitor service request turnaround and responsiveness
- Projects a favorable image of the community to achieve property objectives and public recognition
- Ensure consistency in dealing with residents on all matters
- Enforce policies of the community that the immediate supervisor delegates
Requirements
- High School Diploma or Equivalent
- EPA & CPO certification required; HVAC desired
- Ability to understand and perform all on-site software functions; basic computer skills required
- Must have basic knowledge of Fair Housing Laws and OSHA requirements
- Physical Requirements
- MS @ Small – Mid Sized Properties with smaller staff
- MS @ Large Sized Properties with large staff
- License/equipment
- Must have reliable transportation due to the emergency on-call requirement
Qualifications
- Education
- Experience
Skills
- Computer Skills
- Communication Skills
- Leadership Skills
- Problem Solving Skills
- Customer Service Skills
Benefits
Full-time employees also receive paid sick days and company holidays. Salary Range: $25 per hour to $27 per hour
Pay
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.