Maintenance Supervisor- Acclaim at South Congress - Blunn Creek

About the Role

The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property.

Qualifications

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on-call and weekend work.

Key Accountabilities

• Resident Relations & Customer Service:
  • Demonstrates customer service skills by treating residents and others with respect, answering questions, responding sensitively to complaints, and assigning work orders efficiently.
  • Projects a favorable image of the community to achieve property objectives and public recognition.
  • Ensures consistency, follow-up, and follow-through in dealing with residents on all matters.
  • Enforces community policies delegated by the Community Manager.
  • Assists and completes work orders, diagnoses problems, and makes repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Maintenance Management:
  • Coordinates, schedules, and responds to resident/management requests and work orders.
  • Ensures all repairs and replacements are necessary for community common areas and units.
  • Supports cost-cutting programs by fixing rather than replacing parts, minimizing waste, and practicing correct use of tools and equipment.
  • Inspects grounds, buildings, and community features daily to identify and correct hazardous conditions.
  • Manages maintenance supplies inventory while adhering to budget guidelines.
  • Maintains a preventative maintenance program to extend the life of the community.
  • Maintains a well-organized maintenance shop adhering to safety standards and OSHA guidelines.
  • Manages unit inspections and key control of the community.
  • Maintains accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, etc.
  • Manages and participates in on-call emergencies.
  • Plans and utilizes property resources economically by obtaining bids/pricing from vendors.
  • Gives direction to and monitors maintenance, construction, and rehabilitation activities.
• Staff Leadership:
  • Challenges team members to achieve higher levels of performance by setting immediate and long-term goals.
  • Develops standards for cleanliness and appearance of community grounds, amenities, and common areas.
  • Supervises, trains, and schedules maintenance activities for staff under the direction of the Community Manager.
  • Monitors work progress of maintenance staff daily and provides assistance and instruction as needed.
  • Provides input to the Community Manager regarding employee performance evaluations.
  • Conducts and/or attends safety meetings, ensures MSDS sheets are current, and keeps up to date on OSHA and safety-related laws.
• Adherence to Property Management Rules, Regulations, and Guidelines:
  • Practices proper safety techniques and reports equipment malfunctions, injuries, or safety issues promptly.
  • Complies with Avanath’s safety and risk-management policies by attending safety meetings and completing required training.
  • Follows established policies and procedures, ensuring compliance with regulatory requirements and reporting violations.
  • Conducts all business in accordance with company policies, Fair Housing, ADA, and other relevant laws.

Physical Demands & Working Conditions

• Classified as essential staff, expected to report to work and adhere to safety and business protocols.
• May be required to report during inclement weather.
• Frequent standing and walking.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in elevated sites or on uneven ground.
• Occasional squatting, bending, twisting, pushing, and pulling.
• May travel to sister communities for maintenance support.

How Avanath Supports You

• Culture: Built on purpose and core values – Integrity, Caring, and Continuous Improvement.
• Comprehensive Benefits: Health, dental, vision, 401(k), personal time off, paid holidays, and more.
• Growth: Based on achievement with an emphasis on promoting from within.
• Development: Opportunities to learn through online training, classes, and one-on-one coaching.
• Diversity & Inclusion: Commitment to fostering a culture of diversity, equity, and inclusion at all levels.

Compensation Range: $29—$31 USD