Maintenance Supervisor (100 Moffett & Hiro)

About the role

The Neighborhood Service Manager is responsible for all physical operations of the Neighborhood, particularly the preservation and maintenance of the property.

• Leadership – Establish positive, productive relationships with the Neighborhood staff. Hire, train, and mentor your team, resolve problems, and advocate for the best interest of the Neighborhood.
• Neighborhood Management – Manage the budget through cost-effective maintenance functions. Oversee ongoing safety training, capital projects, vendor and contractor management, and inventory maintenance.
• Upholding Standards – Serve as a knowledge holder of company policies and an example of compliance with rules and regulations for the safe and effective operation of the Neighborhood.

Responsibilities

• Provide a quality living environment through effective leadership and team management.
• Manage maintenance functions in a cost-effective manner, including budget oversight.
• Oversee safety training, capital projects, and vendor/contractor relationships.
• Maintain inventory and ensure compliance with company policies and regulations.
• Serve as a resource for staff and Neighbors regarding operational questions.
• Be available on-call to support your team and Neighborhood as needed.

Requirements

• Minimum of five years' experience and/or training in apartment maintenance.
• Minimum of two years' supervisory experience.
• High school diploma or GED required.
• Minimum of three certificates from related institutions (e.g., BOMA, IREM, or vocational programs).
• Working knowledge of federal, state, and local governing laws.
• Ability to read and interpret safety rules, operating manuals, and maintenance instructions.
• Strong customer service skills, including the ability to present information and respond to questions from managers, clients, Neighbors, and the public.

Physical Demands

• Ability to stand, sit, walk, and perform repetitive motions.
• Good listening, hearing, and visual acuity.
• Ability to lift up to 50 lbs. occasionally.

Pay

Compensation Pay Range: $40.25 to $44.00 per hour

• Discretionary Semi-Annual Bonus Plan
• Standby Pay & On-Call Premium Pay
• Other bonuses and incentives where applicable (e.g., Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy Contests)

Benefits

• 100% company-paid medical, vision, and dental plans (including eligible dependents) with affordable buy-up options
• Life Insurance, Accidental Death & Dismemberment Insurance, and Long-Term Disability
• 24/7 access to a Behavioral Health Program
• Tax-Free Flexible Spending Accounts
• 401(K) Retirement Plan with employer matching
• Recognition & Rewards Program (Torch)
• 10 days of vacation per year, with accrual increasing over time
• 40-hour anniversary vacation granted at tenured milestones
• 9 days of sick leave per year
• 12 paid holidays, including your birthday
• Paid Volunteer Time
• Tenure-based housing discounts
• Educational Assistance and Tuition Reimbursement