Maintenance Superintendent, Pulp Mill/Utilities

ND Paper is a leading manufacturer of high-quality pulp, paper, and packaging products in the United States, generating over half a billion dollars in annual sales. As a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited – the largest containerboard producer in the world – ND Paper is part of a global network committed to excellence and innovation. With facilities in Rumford, Maine; Biron, Wisconsin; Sturtevant, Wisconsin; Langhorne, Pennsylvania; and Fairmont, West Virginia, the ND Paper family produces nearly one million tons of products annually. Our 1,100 dedicated employees are the heart of our operations, and we are committed to fostering positive work environments where individuals can advance and thrive.

About the role

The Maintenance Superintendent is responsible for the safe, reliable, and cost-effective execution of all mechanical maintenance activities within the Pulp Mill/Utilities Department. This position provides leadership and direction to maintenance supervisors, planners, reliability personnel, and hourly maintenance employees to ensure equipment reliability, operational excellence, and continuous improvement. The Maintenance Superintendent partners closely with Operations, Engineering, Reliability, and Capital Project teams to maximize asset performance, reduce downtime, improve maintenance effectiveness, and support the mill's production and safety objectives.

Responsibilities

• Demonstrate safety as a core value and actively promote a culture of zero injuries.
• Ensure compliance with all safety policies, procedures, and regulatory requirements.
• Lead incident investigations, root cause analyses, and corrective action implementation.
• Conduct regular safety observations, audits, and field engagement activities.
• Drive continuous improvement in safety performance and employee engagement.
• Lead and direct all mechanical maintenance activities within the Pulp Mill.
• Manage maintenance supervisors, planners, reliability personnel, and hourly maintenance employees.
• Ensure maintenance work is planned, scheduled, and executed safely and efficiently.
• Develop maintenance strategies that improve equipment reliability and reduce costs.
• Monitor maintenance performance metrics and implement improvement initiatives.
• Drive reliability-centered maintenance (RCM) principles throughout the department.
• Support predictive and condition-based maintenance programs.
• Lead efforts to reduce unplanned downtime and improve equipment availability.
• Facilitate root cause failure analysis (RCFA) for significant equipment failures.
• Partner with Reliability Engineers to identify and implement long-term solutions.
• Lead planning and execution of major outages, shutdowns, and turnaround activities.
• Ensure outage work is completed safely, on schedule, and within budget.
• Coordinate contractor resources and internal maintenance teams.
• Review lessons learned and implement improvements following outages.
• Coach, mentor, and develop supervisors and maintenance personnel.
• Support succession planning and workforce development initiatives.
• Conduct performance evaluations and provide ongoing feedback.
• Promote accountability, teamwork, and continuous improvement.

Requirements

• Bachelor's degree in Mechanical Engineering, Engineering Technology, Industrial Technology, or related field; equivalent experience may be considered.
• Minimum 7–10 years of maintenance experience in a heavy industrial or manufacturing environment.
• Minimum 3–5 years of leadership experience supervising maintenance teams.
• Experience in pulp and paper manufacturing strongly preferred.
• Strong knowledge of mechanical systems, rotating equipment, pumps, compressors, conveyors, hydraulic systems, and process equipment.
• Experience with CMMS systems such as SAP.
• Strong understanding of maintenance planning, scheduling, and reliability principles.
• Proven leadership, communication, and team-building skills.
• Strong organizational, interpersonal, communication, problem-solving, and decision-making skills, as well as initiative and the ability to delegate responsibilities.
• Must model ND Paper values and achieve results through safe work practices, cross-functional participation, manufacturing excellence, integrity, and respect for others.

Preferred Qualifications

• Experience leading major outages and turnaround events.
• Reliability certifications or training.
• Lean Manufacturing or Continuous Improvement experience.
• Experience in unionized manufacturing environments.

Attributes for Success

• Hard work – tackle each task with determination, passion, and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.
• Pursuit of Excellence – strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.
• Integrity – treat the company and teammates with utmost respect, operating on strong moral codes to drive company values and culture.
• Sense of Urgency – drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business.
• Entrepreneurial Spirit – act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.
• Adaptability – be fluid with ND Paper’s continuous evolution while driving change in a fast-paced environment, equipped with the ability to acclimate quickly.
• Servant Leadership – set an example by implementing meaningful leadership with heart, empathy, foresight, and stewardship.

Benefits

• Medical, dental, and vision insurance as well as voluntary benefits such as accident insurance, hospital indemnity, and critical illness for you and your family.
• Financial protection benefits, including life insurance, disability insurance, and business travel accident insurance.
• Tax-advantaged accounts such as Healthcare and Dependent Care Flexible Spending Account (FSA).
• Paid holidays, personal days, and vacation days to support work-life balance.
• A 401K retirement plan with a company match and annual fixed contribution.
• Wellness programs with incentives and an on-site clinic available at our Rumford and Biron locations.
• Competitive salaries.