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Jobs · Management · Maryland

Maintenance - Service Manager I - 500+ Units

Morgan Properties · Reisterstown, MD · 2 wk ago
Management$300/hrFull-time

About the role

We are now seeking a Service Manager with a "Whatever It Takes" approach to join our team. This full-time role involves ensuring the physical aspects of the community meet both company standards and applicable laws. Key responsibilities include interviewing, hiring, and training new team members; leading a team of Maintenance Technicians in diagnosing and resolving problems; mentoring and guiding technicians to enhance their knowledge and skills; providing expert knowledge and troubleshooting in various areas like HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair; establishing and managing an on-call schedule for the team; and planning, assigning, and directing the maintenance team.

Responsibilities

  • Interview, hire, and train new team members.
  • Lead a team of Maintenance Technicians in diagnosing and resolving problems.
  • Mentor and guide maintenance technicians to increase their knowledge and skill set.
  • Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair.
  • Establish and prepare a 24-hour on-call schedule for the team.
  • Be personally available in case of emergencies involving snow and ice or other on-site issues.
  • Partner with office team members to provide exceptional service and follow-up to residents regarding any maintenance issues.
  • Manage and organize inventory of all maintenance materials.
  • Establish a preventive maintenance schedule, make-ready schedule, and general work order schedule for the team.
  • Regularly inspect community buildings, including vacant units.
  • Plan, assign, and direct the maintenance team.

Requirements

  • Active and valid driver's license and personal vehicle.
  • HVAC/EPA/CFC Certification preferred.
  • One-year certificate, 5+ years of related experience, or equivalent education and experience.

Qualifications

Qualifications include a high school diploma or equivalent, along with one-year certificate, 5+ years of related experience, or equivalent education and experience. Applicants must also have a valid driver's license and a personal vehicle, as well as an EPA/CFC certification if preferred.

Skills

  • Strong leadership and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Proficiency in various maintenance areas including HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair.

Benefits

  • Compensation: Base Pay: $74,000 - $90,000, Up to 100% Rent Discount, Property Staff Shared Renewal Commissions, Morgan Essentials: $300 quarterly, On-Call Appreciation: $15/day for holding the on-call phone.
  • Healthcare benefits: Medical, Dental, and Vision Benefits.
  • Retirement plan: 401(k) Retirement Plan with Company Match.
  • Paid time off: Generous Paid Time Off, including 10 holidays per year and sick leave.

Pay

$74,000 - $90,000 base pay, plus up to 100% rent discount, property staff shared renewal commissions, Morgan Essentials, and on-call appreciation.

Schedule

Monday - Friday: 8:00am - 5:00pm, with paid rotating on-call participation required.

What We’ll Expect From You

Active and valid driver's license and personal vehicle. HVAC/EPA/CFC Certification preferred. One-year certificate, 5+ years of related experience, or equivalent education and experience.

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