Maintenance Sales Representative

Job Functions

• Business development through cold calling and existing customer connections
• Develop and execute a consistent prospecting strategy to generate new opportunities
• Perform daily outbound sales activities, including cold calls, emails, networking, and follow-up with prospective customers
• Research and identify commercial facilities that would benefit from preventative maintenance programs
• Build relationships with facility managers, property managers, building owners, and decision-makers
• Estimate and develop proposals for new preventative maintenance contracts
• Perform site surveys on equipment (gather manufacturer, model/serial numbers and year), requiring the frequent use of a ladder
• Provide company information/benefits and proposal/estimate for customer
• Gather and input customer information after proposal is accepted
• Check in with customers throughout the year to gauge satisfaction and build relationships (i.e. lunches, customer specific events, Top Golf events, etc.)
• Oversee contract renewal process, meeting with top-tier customers and driving sales
• Analyze cost/profit analysis to determine cost increases based on future labor/material costs
• Meet with customers and technicians to discuss potential scope changes and adding services (i.e. add filter change, equipment added that we don’t currently service)
• Train/review how to use customer portal
• Support service technicians
• Communicate new contract and contract scope changes
• Aid in identifying training that would support future/current customer’s equipment
• Maintain online customer portal, providing technical support as needed, creating reports for customers, use as a selling/retention tool for new and existing customer
• Resolve customer concerns to promote retention. Communicate issues to service team to avoid future issues

Qualifications

• College degree preferred and/or 2-3 years experience in a business development or sales role preferred