Maintenance, Repair, & Overhaul Planner

About the Position

The Maintenance, Repair & Overhaul (MRO) Planner plays a vital role in ensuring the smooth flow of the repair process from order placement through to delivery. This position is responsible for managing customer repair orders, both physically and within the company’s computer system (Quantum Control), ensuring all orders meet the required turnaround times. The MRO Planner will handle customer quotes for repair costs, coordinate third-party vendor orders, track their status, and ensure customer satisfaction throughout the repair cycle. The role also requires maintaining communication with both internal teams and customers to ensure a high standard of service and quality.

Primary Responsibilities

• Order Management & Follow-Up: Place orders for parts and repairs, and ensure that all necessary components are sourced in a timely manner. Follow up on the status of orders to guarantee that required turnaround times are met. Communicate with the purchasing team via email when parts are needed.
• Customer Quotes & Communication: Provide accurate quotes for both internal and external repairs, and follow up with customers to confirm receipt and understanding of the quotes. Maintain clear communication with customers under the direct supervision of the Maintenance Manager, ensuring satisfaction and addressing any inquiries.
• Vendor Coordination & Quality Control: Place repair orders with third-party vendors, ensuring that service providers are approved before any orders are issued. Manage and maintain virtual vendor quality audits and surveys to evaluate vendor performance.
• Repair Order Monitoring: Regularly monitor overdue repair orders, tracking each order’s progress to prevent delays. Update notes on work orders and ensure tollgates are monitored throughout the repair cycle.
• Parts Sourcing & Management: Source parts as needed, ensuring availability for repair work. Ensure that parts are ordered accurately and on time to prevent disruptions to repair timelines.
• Rotable Equipment Management: Send out rotables for repair, such as stators, armatures, terminal blocks, and main landing gears (MLGs) for axle and heat treatments, ensuring proper tracking and documentation throughout the process.
• System Updates & Record Maintenance: Update the order status in the company’s computer system (Quantum Control), maintaining accurate records of all orders, repairs, and parts in real time. Ensure that all information is easily accessible for team members and management.
• Administrative Support: Perform various administrative tasks, including preparing reports, maintaining files, and assisting the Maintenance Manager with daily operations. This may include tracking inventory levels and coordinating with other departments as necessary.
• Customer Service & Problem-Solving: Provide prompt and effective solutions to customer questions and requests, ensuring that all issues are resolved efficiently and professionally. Address customer concerns about repair timelines, costs, and the quality of service provided.
• Auxiliary Duties: Assist clerks with retrieving piece parts for repairs once customer approvals are received.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in order management, customer service, or administrative support in a technical, aviation, or repair services environment.
• Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities.
• Excellent written and verbal communication skills, including experience corresponding professionally via email.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to work collaboratively within a team and interact professionally with customers, vendors, and internal departments.
• Basic problem-solving skills and the ability to follow established processes and procedures.
• Experience working in the aviation, aerospace, or MRO (Maintenance, Repair, and Overhaul) industry.
• Familiarity with Quantum Control (or similar ERP/MRO management software).
• Knowledge of parts sourcing, vendor coordination, and repair order processing.
• Experience preparing customer quotes and managing customer communications in a technical services environment.
• Understanding of rotables, repair cycles, and repair management processes.
• Prior experience supporting quality control or vendor performance evaluation processes.
• Ability to interpret technical terminology related to parts and repairs.

Skills

• Technical knowledge of parts and repairs.
• Proactive and dependable attitude.
• Ability to multitask and manage multiple priorities.
• Effective problem-solving skills.
• Strong communication skills, both written and verbal.
• Proficiency with Microsoft Office Suite.
• Attention to detail and accuracy in record-keeping.
• Collaborative and team-oriented work style.
• Interpretation of technical terminology.
• Supporting vendor performance evaluations.
• Understanding of rotables, repair cycles, and repair management processes.

Benefits

• FREE Employee Health Insurance
• 6% full matching 401k Plan
• Generous PTO Plan
• Dental Insurance
• Vision Insurance
• Employee Stock Purchase Plan
• Paid Holidays
• Floating Holidays
• Legal Plan Options
• Parental Leave
• Life and Accidental Death Insurance
• Long Term Disability
• Short Term Disability