Maintenance Project Manager

About the role

Great Oaks Landscape Associates, located in Novi, Michigan, is a recognized leader in landscape design-build and maintenance expertise. Our maintenance division operates two seasons: traditional Spring through Fall (April 1–December 1) and the snow season (December 1–March 31). We are seeking a Maintenance Project Manager to join our management team, responsible for managing a portfolio of landscape maintenance contracts for both seasons, maximizing customer satisfaction, and ensuring delivery of quality services.

Responsibilities

• Direct maintenance operations
• Manage operating budget: monitor operation expenses, review financial reports, and seek ways to improve the bottom line for jobs
• Develop and coordinate plans for the efficient use of personnel and resources
• Monitor and analyze all opportunities to cut costs and improve efficiencies
• Schedule landscape maintenance crews and conduct site inspections to evaluate services performed to company standards
• Coordinate multiple crews and subcontractors on job sites
• Manage and resolve personnel issues
• Develop long-term relationships with clients to ensure open lines of communication
• Manage client relations and resolve issues in a timely manner
• Conduct routine training sessions to maximize production and efficiency
• Manage training materials and procedures
• Promote high standards for customer service, develop a safety culture, and create a positive team environment
• Lead, train, and develop employees

Requirements

• Minimum of two (2) years experience as a Project Manager, directing landscape or maintenance crews
• Strong knowledge of local plant materials and horticultural practices
• High school diploma required; college degree (Associate's, Bachelor's) preferred
• Proficient in use of Microsoft Office
• Strong organizational and verbal/written communication skills
• Ability to multi-task in a fast-paced work environment
• Bilingual (English-Spanish) is a plus