Maintenance Manager (Lockbourne, OH)

About Swisslog

Swisslog is shaping the future of intralogistics as part of the KUKA Group. We work on the latest technologies that reimagine the world of logistics, implementing smart and innovative approaches—including flexible robot-based and data-driven automation solutions that transform the supply chain. Our team of 2,900 experts from 50 countries serves some of the world's largest and most exciting brands.

Responsibilities

• Manage the customer support contract throughout its entire life cycle, including design, offer, monitoring, renewal, reassessment, and upgrades.
• Provide guidance and oversight of technicians and mechanics, and manage day-to-day operations.
• Direct and plan daily, weekly, and monthly preventative and predictive maintenance inspections.
• Direct the activities of shift leaders to ensure adherence to procedures, processes, and performance related to the AS/RS.
• Enforce adherence to safe operational conduct, including lock-out-tag-out, confined space, walkway clearance, and noise protection.
• Periodically communicate customer status to the rest of WDS to ensure awareness of customer growth, needs, and potential projects.
• Provide consultation to demonstrate how Swisslog products may add value to the customer’s business.
• Maintain a thorough understanding of the customer’s business, both current and future.
• Promote modernization efforts among the installed base.
• Divert crisis situations by proactively escalating key customer issues to appropriate levels, including Swisslog technicians, business unit managers, and engineering design teams.
• Manage spare parts inventory to ensure system availability while avoiding excess inventory.

Requirements

• 3-5 years’ experience in Business Development, Service Sales, or Service Management.
• A high degree of organizational and time management skills, with excellent verbal and written communication skills.
• Proven track record in a fast-paced, demanding environment, with the ability to be flexible and adapt well to change.
• B.A./B.S. in Business or Engineering Management or equivalent job experience.
• 2 years’ experience as a manager.
• 2 years as part of a Service team or service product sales.
• Computer literate in all MS Office products; SAP experience is a benefit.

About the Role

At Swisslog, our teams are the heart of a world-leading robotics company harnessing technology to shape the future of intralogistics. We transform performance and efficiency for customers across the globe, giving them a vital edge in their markets. This role offers the opportunity to drive the future of intralogistics through robotic and data-driven automated solutions that create exceptional customer value.