Maintenance Manager (Lockbourne, OH)

Responsibilities

• Manage the customer support contract throughout its entire life cycle, including design, offer, monitoring, renewal, reassessment, and upgrades.
• Provide guidance and oversight of technicians and mechanics and manage day-to-day operations.
• Direct and plan daily, weekly, and monthly preventative and predictive maintenance inspections.
• Direct the activities of shift leaders to ensure adherence to procedures, processes, and performance related to the AS/RS.
• Enforce adherence to safe operational conduct, including lock-out-tag-out, confined space, walkway clearance, and noise protection.
• Periodically communicate customer status to the rest of WDS to ensure awareness of customer growth, needs, and potential projects.
• Provide consultation to demonstrate how Swisslog products may add value to the customer’s business.
• Maintain a thorough understanding of the customer’s business, both current and future.
• Promote modernization efforts among the installed base.
• Divert crisis situations by proactively escalating key customer issues to appropriate levels, including Swisslog technicians, business unit managers, and engineering design teams.
• Manage spare parts inventory to ensure system availability while avoiding excess inventory.

Requirements

• 3-5 years’ experience in Business Development, Service Sales, or Service Management.
• High degree of organizational and time management skills, with excellent verbal and written communication abilities.
• Proven track record in a fast-paced, demanding environment with the ability to adapt to change.
• B.A./B.S. in Business or Engineering Management or equivalent job experience.
• 2 years’ experience as a manager.
• 2 years as part of a Service team or in service product sales.
• Computer literate in all MS Office products; SAP experience is a benefit.