Maintenance Manager - Lift at Jordan Creek

About the role

The Service Manager is responsible for ensuring top-notch resident experiences through proactive maintenance, team leadership, and hands-on problem solving. From overseeing service requests and preventative maintenance schedules to mentoring your team and maintaining curb appeal, you'll be at the heart of the community's success.

Responsibilities

• Ensure apartment homes that have been delivered by construction are move-in ready, and consistently inspect amenities to make sure they are always in proper working condition and clean.
• Resolve any customer and/or resident-related concerns or objections as they arise.
• In conjunction with the Community Manager, complete move-in/move-out inspections with residents.
• With Community Manager's input, initiate, prioritize, and assign individual maintenance team daily activities, including service requests, housekeeping, apartment turns, compliance, and ordering of supplies.
• Develop maintenance team members as a mentor.
• With guidance from the Community Manager, appropriately use performance counseling to correct and/or improve performance issues when necessary.
• Maintain relationships with vendors, residents, team members, and associates on a professional level at all times.
• Consistently and effectively communicate with the Community Manager and relevant teams regarding community performance.
• Keep in compliance with and abreast of all OSHA regulations.
• Work with and supervise outside contractors and vendors.
• Inspect apartment homes, buildings, and common areas regularly. Create service requests to assign repairs of observed maintenance or housekeeping needs.
• Develop and maintain preventative maintenance schedule for applicable equipment.
• Conduct quarterly community audits to include: all operating mechanical and non-mechanical parts; electrical, HVAC, plumbing, roofs, balconies, etc.
• Ensure compliance with State, Federal and local codes and oversee City and Fire Inspections.
• Other duties as assigned.

Qualifications

• 3+ years experience as a Service Supervisor.
• HVAC and EPA certification strongly preferred.
• Must provide own tools.
• Valid driver's license required.
• Experience with Property Management software, Entrata preferred.
• Must be willing to be on call and take emergency calls after standard working hours.
• Must pass background check and drug screening.

Key attributes

• Positive attitude.
• Relentless problem solving skills.
• Will never claim the work of others as their own.
• We are trendsetters and standards breakers. Our intent is to consistently surprise our audiences by being excellent.
• Ability to anticipate. Understanding the difference between causation and correlation.
• We are all broom pushers. Every member of our team is willing to work and support all levels.

Physical demands

• Ability to climb up to four flights of stairs to access apartments.
• Ability to walk several acres to inspect community.
• Must be able to lift 50-75 lbs. to perform all aspects of the job on a daily basis. Possibly operating dangerous equipment. Physical work may include moving furniture and equipment, shoveling, raking, lifting, climbing, walking, etc.
• Must be able to adapt to inclement weather.
• Ability to sit or stand for long periods at a time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Training and orientation

• Garrett Companies Onboarding Program in Indianapolis.
• Membership in professional organizations and continuing education is supported by The Garrett Companies.
• Department specific Entrata training provided.