Maintenance Manager

About Us

Founded in 1906, S.L. Nusbaum Realty Co. is one of the largest real estate development companies in the southeastern United States. We are a well-established, highly respected, Virginia-based company that manages over 30,000 multifamily units throughout the mid-Atlantic region. Our services include multifamily, office, industrial, retail, land and investment sales and leasing, third-party property management, mixed-use development, commercial development, multi-family development, apartment leasing, and a full menu of financial services.

S.L. Nusbaum Realty Co. has developed, managed, sold, and leased millions of square feet of all property types throughout Virginia, with a main focus in the Hampton Roads and Richmond area markets.

Why work with us? We are consistently named one of Hampton Roads' Top Workplaces by Inside Business, reflecting the dedication, talent, and commitment of our outstanding team. We are a multi-year recipient of CoVa BIZ Best of Business (BOB) Gold Awards in three categories: Best Property Management, Best Commercial Property Management, and Best Commercial Real Estate Company. We have been recognized as a National Apartment Association (NAA) Top Employer for five consecutive years and honored as one of the 50 Most Community-Minded Companies in Hampton Roads by The Civic 50 Hampton Roads.

We offer a robust training program designed to equip team members with the knowledge, skills, and support needed to succeed and grow in their roles. We provide exceptional career growth opportunities, empowering team members to advance professionally through clear development paths, ongoing training, and internal promotions with great support from our community teams.

About the Role

This position reports to the Community Manager and supervises all service personnel. The Service Manager is responsible for planning, organizing, and directing the general maintenance functions for the property to ensure residents a clean, safe, comfortable, and attractive place to live, while also maintaining the property assets. This role is considered an essential function to the operation of the community, requiring consistent attendance to perform duties effectively and ensure proper workflow and communication within the team.

The duties and responsibilities of this role may vary based on the specific assignment, department, or division within the organization, potentially impacting the employee's classification under the Fair Labor Standards Act (FLSA) as either exempt or non-exempt.

Responsibilities

• Abides by Fair Housing Laws.
• Supervises and participates on-site in the general maintenance and repairs of assigned properties, including HVAC, plumbing, electrical repairs, mechanical repairs, appliance repairs, painting, carpeting, carpentry, window repairs, and grounds maintenance.
• Organizes all turnover activities and preventive maintenance work; prioritizes work from work orders.
• Orders supplies and maintains an inventory of maintenance supplies.
• Ensures the proper use of potentially dangerous products and chemicals.
• Oversees work done by outside contractors and inspects all completed work on the property; takes corrective actions when warranted.
• Trains subordinate staff.
• Participates in the selection of outside contractors and schedules contractors.
• Issues purchase orders and processes invoices.
• Occasional duties include mending fences, cutting keys, trash pickup, lawn care, swimming pool cleaning, and shampooing carpets.

Requirements

• Ability to read and write English.
• Prior experience reflecting overall general mechanical aptitude and ability.
• Valid Driver’s License (if operating a vehicle).
• EPA Certificate for Freon Recovery; HVAC Certificate.
• Current Fair Housing Certification.

Preferred Skills

• Advanced training, such as that obtained from a mechanical/supervising trade or technical school.
• Prior experience as a Service Manager for a multi-unit property.

Physical Demands

• Physical activities include walking, bending, stooping, reaching, kneeling, crawling, stretching, climbing stairs or ladders, and standing for extended periods.
• Exposure to inclement weather, noise, dust, heat, and mechanical equipment.
• Exposure to potentially dangerous products and chemicals.
• Heavy lifting.
• Use of key-cutting machines, hand tools, mechanical equipment, electrically powered construction equipment, lawn care equipment, and phones.

Schedule

Hours worked will coincide with the community's hours of operation. This position may require responding to after-hours emergency calls and may be placed on a rotating schedule to handle evening, weekend, and holiday service calls.

Benefits

• Paid Time Off
• Paid Holidays
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employer-paid basic life and short-term disability insurance
• Potential opportunity for savings in rent (property and ownership specific)
• Cell Phone Allowance
• Pet Insurance
• Paid Volunteer Hours